[Full Remote] IT Support

Joinrs US; La Spezia; Remoto; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

Join a thriving remote-first organization as an IT Support professional. Ensure smooth IT operations, manage Google Workspace accounts, and provide essential technical support in a dynamic environment. With excellent opportunities for career growth and a competitive salary, this role is a key part of our international team.

Servizi

33 paid days off

Opportunities for career growth

Support for personal projects

Autonomy and personal responsibility

Fully remote work

Competitive remuneration and bonuses

Competenze

• Proven experience in IT support or similar roles.
• Knowledge of Google Workspace / Jira administration.
• Understanding of IT security protocols.
• Excellent English communication skills.

Mansioni

• Manage Google Workspace accounts for over 500 users.
• Prevent security breaches and provide technical support.
• Assist HR and CTO with IT support.

Conoscenze

Google Workspace administration

IT security protocols

Problem-solving

Communication

Descrizione del lavoro

About the role

• Remote
• Permanent or Full-time Contractor
• Competitive salary

About Us

ClickOut Media is a thriving ecosystem of diverse talent from around the globe. As a remote-first organisation with over +850 team members and more than 200 assets, we specialise in delivering top-tier SEO & Content solutions to clients worldwide. Our startup culture fosters growth, creativity, collaboration, and innovation.

What Makes Us Different

We operate across major languages and platforms, thrive in competitive search verticals, and aim to exceed expectations with a relentless pursuit of excellence. Our dynamic, fast-paced environment sets us apart in the industry.

Role Overview

As our IT Support, you will ensure the smooth operation of our IT systems, focusing on managing and maintaining Google Workspace accounts for over 500 users. Your role is vital in protecting our digital environment and supporting our employees.

Key Responsibilities

1. Create, manage, and maintain Google Workspace / Jira accounts for a user base exceeding 500.
2. Manage Slack Channels and Workspace.
3. Handle over 200 Wordpress user roles, ensuring security and updates.
4. Assist HR and CTO with daily IT support and employee requests.
5. Monitor and prevent security breaches, implementing safeguards.
6. Provide technical support to employees, resolving issues efficiently.
7. Guide staff on communication platforms like Skype and Slack.
8. Stay updated on technology trends, including web3 (desirable but not essential).

Qualifications

1. Proven experience in IT support or similar roles.
2. Strong understanding of Google Workspace / Jira administration.
3. Knowledge of IT security protocols.
4. Familiarity with blockchain technology is a plus.
5. Excellent English communication skills.
6. Proactive problem-solving approach.
7. Comfortable with virtual interactions and diverse groups.

Benefits & Rewards

• Opportunities for career growth in a fun, fast-paced environment.
• Support for personal projects and entrepreneurial spirit.
• Autonomy and personal responsibility.
• 33 paid days off.
• Competitive remuneration and bonuses.
• International team with over 35 nationalities.
• Fully remote work with optional coworking spaces.
• Additional benefits based on location for permanent staff.

Our Fully Remote Philosophy

Based in Malta but globally accessible, we work with great people regardless of location, emphasizing autonomy, trust, diversity, and respect for varied cultures and experiences.

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