[Full Remote] It Support

Buscojobs; Campania; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading company specializing in SEO & Content solutions seeks an IT Support professional. This remote role focuses on managing Google Workspace accounts for over 500 users, ensuring smooth operations, and providing technical support while fostering a collaborative global environment.

Servizi

Career growth opportunities

33 paid days off

Fully remote work

Support for personal projects

Competenze

• Proven experience in IT support or similar roles.
• Strong understanding of Google Workspace/Jira administration.
• Excellent English communication skills.

Mansioni

• Manage and maintain Google Workspace/Jira accounts for over 500 users.
• Provide technical support and resolve issues efficiently.
• Monitor security breaches and address them with preventive measures.

Conoscenze

Problem-solving

IT security protocols

Google Workspace administration

Communication

Strumenti

Jira

Slack

WordPress

Descrizione del lavoro

About the role

• Remote
• Permanent or Full-time Contractor
• Competitive salary

About Us

ClickOut Media is a thriving ecosystem of diverse talent from around the globe. As a remote-first organisation with over +850 team members and more than 200 assets, we specialise in delivering SEO & Content solutions to global clients, fostering a culture of creativity, collaboration, and innovation.

What Makes Us Different

We operate across major languages and platforms, thrive in competitive search verticals, and aim to exceed expectations through our dynamic and fast-paced environment. Our pursuit of excellence is the cornerstone of our success.

Role Overview

As our IT Support, you will ensure smooth IT operations, focusing on managing and maintaining Google Workspace accounts for over 500 users, safeguarding our digital environment, and providing exceptional support to employees.

Key Responsibilities

1. Create, manage, and maintain Google Workspace/Jira accounts for over 500 users.
2. Manage Slack channels and workspace.
3. Oversee 200+ WordPress user roles, ensuring security and updates.
4. Assist HR and CTO with daily IT support and employee requests.
5. Monitor and address security breaches with preventive measures.
6. Provide technical support to employees, resolving issues efficiently.
7. Guide staff through communication platforms like Skype and Slack.
8. Stay updated on tech trends, including web3 technology (desirable but not essential).

Qualifications

1. Proven experience in IT support or similar roles.
2. Strong understanding of Google Workspace/Jira administration.
3. Knowledge of IT security protocols and breach prevention.
4. Familiarity with blockchain technology is a plus.
5. Excellent English communication skills, both written and verbal.
6. Proactive problem-solving approach.
7. Comfortable with virtual meetings and diverse groups.

Benefits & Rewards

• Career growth opportunities in a fun, fast-paced, and expanding company.
• Support for personal projects and entrepreneurial initiatives.
• Autonomy and personal responsibility.
• 33 paid days off.
• Competitive remuneration and bonuses.
• International team with over 35 nationalities.
• Fully remote work with optional weekly coworking spaces.
• Additional benefits for permanent employees based on location.

Remote Work Philosophy

We are registered in Malta but operate globally, offering flexibility regardless of location or employment type. Our remote approach fosters autonomy, trust, diversity, and respect for different cultures and experiences.

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