[Full Remote] Customer Success Manager

Joinrs US; Campania; Remoto; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Join a leading OT and IoT Cybersecurity company as a Customer Success Manager. In this role, you will develop customer relationships, enhance satisfaction, and drive product use. If you have a passion for service excellence and customer engagement, this is the opportunity for you!

Servizi

Work-Life Balance

Flexible Time-Off

Competenze

• Proven experience in customer service or success roles.
• Strong accountability, organization, and multitasking skills.
• Excellent interpersonal and communication skills.

Mansioni

• Develop and manage customer portfolios.
• Drive revenue growth and minimize churn.
• Collaborate across departments to ensure customer outcomes.

Conoscenze

Accountability

Organization

Multitasking

Interpersonal Skills

Leadership

Troubleshooting

Customer Success Methodologies

Communication

Descrizione del lavoro

Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT Cybersecurity. We have hundreds of customers in more than 30 countries and we’re just scratching the surface.

As we expand our product portfolio and global presence, our Customer Success department is hiring a Customer Success Manager to engage and build meaningful relationships with our Critical Accounts, driving high customer satisfaction, successful product use, and retention. You will serve as the primary contact for key customers, understand their success criteria, address questions, resolve issues, and become a trusted customer advocate.

This is a career-defining opportunity to join Nozomi at a crucial moment and make a significant impact. The ideal candidate will have a proven track record of exceptional account management, high customer renewal rates, ongoing engagement, technical leadership, and excellent communication skills.

If this sounds like you, read on. You could be the next "Nozomier"!

In this role, you will :

• Develop and manage customer portfolios.
• Own and drive the customer lifecycle – protect, nurture, and deliver exceptional service.
• Drive revenue growth by demonstrating achievement of customer value measures.
• Minimize churn through success plans and lifecycle management.
• Resolve customer requests and concerns to improve their experience.
• Use data and trend analysis to enhance customer experience and inform strategies.
• Maintain accurate customer information for internal stakeholders.
• Act as a reliable contact and brand ambassador for Nozomi and its products.
• Collaborate across departments to ensure customer visibility and outcomes.
• Contribute to product design and development via customer feedback.
• Create training and educational materials for the team.
• Improve tutorials and communication infrastructure.

To be successful, you will have :

• Proven experience in customer service or success roles.
• Experience in brand image promotion and customer experience enhancement.
• Strong accountability, organization, and multitasking skills.
• Self-driven and proactive attitude.
• Excellent interpersonal and communication skills.
• Leadership skills to engage with CxO and technical staff.
• Experience analyzing and optimizing customer success processes.
• Deep understanding of customer concerns and troubleshooting skills.
• High computer literacy and adaptability to new software.
• Knowledge of customer success methodologies.
• Experience in creating knowledge bases and documentation.
• Patient and attentive listening skills.
• Passion for service excellence.

Who we are and what we stand for :

Nozomi Networks leads in OT and IoT Cybersecurity, protecting critical infrastructure worldwide from cyber threats through network visibility, threat detection, and operational insights. We innovate continuously and hire top talent to ensure rapid deployment, support, and product enhancements. If you value challenge, integrity, and customer success, join us in shaping the future of OT and IoT cybersecurity.

Diversity, Inclusion, and Belonging are core to us. We believe that diverse perspectives make us stronger and more innovative.

Our benefits are tailored by country and include :

• Work-Life Balance
• Flexible Time-Off

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