Fulfilment Operations Manager

IKEA; Catania; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading home furnishings retailer is seeking a Fulfilment Operations Leader in Catania, Italy. The role involves leading the fulfilment unit, ensuring efficiency, and implementing improvements to enhance customer experience. The ideal candidate has strong leadership skills, knowledge of supply chain methods, and the ability to communicate in English and Italian. This position offers an inclusive work environment with a focus on customer satisfaction.

Competenze

• Good knowledge of Customer Fulfilment performance monitoring.
• Ability to inspire and engage others with a customer focus.
• Capability to lead in a transforming environment.

Mansioni

• Lead daily running fulfilment unit operations and coach leaders.
• Implement new operational processes to enhance customer experience.
• Ensure high-quality performance at the lowest possible costs.

Conoscenze

Customer Fulfilment performance monitoring

Fulfilment operation processes

Supply chain methods

Resource planning

Leadership and collaboration

Business-minded and customer-focused

Communication in English and Italian

Descrizione del lavoro

Overview

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wondered who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

Responsibilities

• Lead the end-to-end daily running fulfilment unit operations, coach and develop your leaders
• Responsible for securing efficiency, implementing improvements, new operational processes, technologies and ways of working throughout the operations (inbound, replenishment, outbound, services execution) to enable an excellent customer and colleague experience
• Secure all is performed with high quality at lowest possible costs with the customer in focus and always with an everyday safe, sustainable, and healthy work environment in mind
• Responsible to secure a close cooperation and strong communication with supply chain management, unit management team or support functions and external transport/service providers to secure the highest goods availability and customer order fulfilment at the lowest possible cost
• Responsible for the implementation of the customer fulfilment sustainability agenda in the assigned unit operations environment
• Accountable to ensure that the fulfilment operations team works in compliance with the IKEA code of conduct, all functional relevant standard operating procedures, internal IKEA regulations and local legislation related to health, safety, security, and the environment

Qualifications

• Good knowledge of Customer Fulfilment performance monitoring and influencing factors
• Good knowledge of working methods securing excellence in fulfilment operation processes together with relevant stakeholders
• Good knowledge of supply chain methods, policies and requirements toward the IKEA unit and its business partners
• Good knowledge of all relevant standard operating procedures for customer fulfilment to keep all colleagues and customers safe
• Good knowledge of resource planning in accordance with potential sales scenarios, forecast and fulfilment flows allocation
• Ability to reflect and find value and ideas in collaborating with others and ability to inspire and engage others while being business-minded and having a clear customer focus
• Capability to lead in the unknown and transforming environment and to collaborate with different stakeholders
• Capability to give and take responsibility and empower colleagues to be entrepreneurial
• Ability to manage a high-volume and vibrant retail business in a fast-changing omnichannel environment and to make things happen with flexibility, speed, and simplicity
• Ability to communicate in English and Italian

Company context

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

WE CARE ABOUT PEOPLE
At IKEA we cultivate an inclusive work environment where everyone feels welcomed, accepted, respected, acknowledged for its uniqueness and where we work together in a supportive climate regardless age, gender, religion, sexual orientation, pregnancy and ability.