Front Office Supervisor - Milan Marriott Hotel - Next Chapter Position

Russottigestionihotels; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading hotel in Milan is seeking a dynamic Front Office Supervisor. In this role, you will manage front desk operations, ensure high guest satisfaction, and train staff. Ideal candidates possess a degree in Hospitality, 3 years of experience, and excellent English proficiency.

Competenze

• Minimum 3 years experience in a front office role in a four-star hotel.
• Proficiency in English at C2 level or higher required.
• Proficient in Microsoft Office and knowledge of hotel management systems.

Mansioni

• Lead front desk operations ensuring guest service excellence.
• Train and supervise front desk team members.
• Respond promptly to customer inquiries and issues.

Conoscenze

Problem-solving

Customer service orientation

Teamwork

Cross-cultural sensitivity

Stress management

Formazione

Bachelor's degree in Hospitality Management

Degree in Administration or Tourism Management

Strumenti

Fidelio/Opera systems

Microsoft Office

Descrizione del lavoro

Business unit: Front Office

Sedi Italia/Milano

At Russotti Gestioni Hotels Spa, we are looking for a Front Office Supervisor to join our Milan Marriott Hotel team.

Job Summary

Working at the front desk places you at the heart of the hotel, with the most interaction with our guests. Front Office Supervisors lead and perform all front desk duties including check-ins, checkouts, reservations, guest phone messages, and special requests. Supervisors ensure that guests have a great stay. This role requires diplomatic skills and the ability to interact with people from diverse cultures and backgrounds. If you enjoy engaging with others, leading a team, and possess a winning personality with a high sense of responsibility, this role is ideal for you.

Duties and Responsibilities

• Maintain guest service as the core philosophy of the hotel.
• Demonstrate a commitment to guest services by responding promptly to guest needs.
• Meet or exceed hotel guest satisfaction metrics.
• Ensure hotel standards and services contribute to consistent guest experiences.
• Maintain a friendly, cheerful, and courteous demeanor at all times.
• Courtously and accurately answer inquiries and accept reservations from potential guests.
• Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
• Use suggestive selling techniques to increase room nights, occupancy, and revenue.
• Supervise daily shift processes, ensuring all team members adhere to standard operating procedures.
• Train, direct, resolve issues, and coach front desk team members to ensure quality operations.
• Resolve customer issues and complaints efficiently to maintain high customer satisfaction.
• Promote a positive, cooperative work environment between staff and management.

Requirements

• Bachelor's degree in Hospitality Management or related fields such as Administration or Tourism Management.
• Proficiency in English at C2 level or higher, both oral and written.
• At least 3 years of experience in a front office role, preferably in a four-star international hotel.
• Strong problem-solving and decision-making skills.
• Adaptability and flexibility.
• Concern for quality and results orientation.
• Teamwork and cooperation skills.
• Cross-cultural sensitivity.
• Customer service orientation.
• Stress management skills.
• Enthusiastic and pleasant personality.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Knowledge of Fidelio/Opera systems.

Please send your CV, along with photos and a signed authorization for data processing according to GDPR EU 2016/679.