Front Office Supervisor

TN Italy; Roma; In loco; EUR 25.000 - 45.000; Tempo pieno

Descrizione del lavoro

An innovative firm is seeking a dedicated Front Office Coordinator who excels in customer service and team management. This role emphasizes creating a warm and personalized experience for guests while supervising a dynamic team. You will be responsible for ensuring smooth operations, managing cash registers, and promoting the services of the establishment. The ideal candidate possesses strong attention to detail, effective communication skills, and a knack for upselling. Join a vibrant team where your leadership can shine and help develop young talents into future stars. If you thrive in a fast-paced environment and enjoy fostering a collaborative spirit, this position is perfect for you.

Competenze

• Strong attention to detail and anticipation.
• Ability to manage pressure and stress effectively.
• Experience in teaching and developing team members.

Mansioni

• Supervise the team and ensure smooth shift progress.
• Control cash registers and verify accounts.
• Promote services and enhance customer experience.

Conoscenze

Attention to detail

Diplomacy

Sales optimization

Team management

Stress management

Strumenti

Protel

Opera

Descrizione del lavoro

Job Description

THE MISSION:
Our customers and our Front Office team are in good hands with you. Just like Mama, you ensure that each welcome and interaction is personalized and warm, not just at the beginning, but maintained at all times of the day.
You coach and supervise the team. You are responsible for the smooth progress of the shift through excellent preparation and distribution of tasks.
You control the cash registers and verify all existing accounts.
You respond directly to customer requests and complaints.
Involved in marketing Mama's services, you promote our shop (sale and merchandising of products), restaurant, and events.
As the coordinator of the Front Office Manager and their assistant, you take over in their absence, reporting and communicating all information at the end of each shift.
Ensuring a perfect customer experience is your priority, and you are the guarantor.

Qualifications:
ONLY IF...
• Attention to detail is crucial for you, nothing goes unnoticed thanks to your anticipation.
• You are diplomatic and can bridge communication between your superior and your team.
• You teach your team how to upsell without becoming overly aggressive.
• You manage pressure and stress effectively.
• Confidentiality is a priority: what happens at Mama stays at Mama.
• Team spirit is your strength, like the "Gladiators in suits" with Olivia Pope.
• You know how to optimize sales and occupancy to reach 100% objectives.
• You are the one who included the new team member at the start of the school year.
• You enjoy transmitting knowledge and developing young talents into Jedi.

Additional Information:
YOUR LITTLE EXTRAS:
- For you, The Shining is not only a horror film but also a film about a hotel.
- Your leadership is natural and effective; everyone knows that when Mama is not there, the children will play, but Mama can count on you!
- You have extensive experience with PMS systems like “Protel” or “Opera”.
- Just like Michael Scofield, you can be tattooed without scaring away the children.