Front Office Supervisor

TN Italy; Porto Cervo; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

An established industry player in luxury hospitality is seeking a dedicated Front Office Supervisor for the upcoming season. This role involves providing exceptional service to guests, ensuring their needs are met, and creating tailored experiences in a stunning location. The ideal candidate will have a passion for service, effective communication skills, and a commitment to maintaining high standards. With a focus on professional growth, this position offers a unique opportunity to be part of a prestigious team that values craftsmanship and authentic service.

Servizi

All meals provided

Uniform dry cleaning

Team social events

Accommodation provided for non-residents

Competenze

• At least 2 years of experience in a similar role within a luxury environment.
• Drive to achieve results and maintain high service standards.

Mansioni

• Fulfill Front Office operations according to company policies and standards.
• Responsible for cash accounting and handling guest complaints.

Conoscenze

Fluent in English

Fluent in Italian

Effective communication skills

High standards of service

Descrizione del lavoro

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Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.

The essence of the Belmond brand is built upon its heritage, craftsmanship, and genuine, authentic service.

Romazzino, a Belmond Hotel in stunning Costa Smeralda, is looking for a talented Front Office Supervisor to join our team for the 2025 season.

The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence, curiosity, and community.

He/she is passionate about service and eager to grow professionally.

He/she works closely with our guests during their stay to discover their preferences and how they want to feel, creating tailored recommendations.

Reports to: Front Office Manager

1. Fulfill Front Office operations according to company policies, standards, and procedures, maintaining high standards at all times;
2. Responsible for cash accounting (guest bill payments);
3. Communicate all relevant guest and group activities to appropriate internal parties;
4. Anticipate guest needs and handle guest complaints.

Requirements

• High standards of service;
• Fluent in English and Italian; third language preferred;
• At least 2 years of experience in a similar role within a luxury environment;
• Effective communication skills;
• Drive to achieve results;
• Global perspective;
• Seasonal Labour contract according to C.C.N.L. Settore Turismo (Confindustria);
• All meals provided;
• Uniform dry cleaning;
• Team social events;
• Accommodation provided for non-residents.