Front Office Supervisor

Reschio; Perugia; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A prestigious hotel in Perugia is looking for a Front Office Supervisor to oversee the front office team and ensure exceptional service for guests. The ideal candidate will have strong communication skills and experience in hospitality, focusing on creating a welcoming environment. This role offers opportunities for personal development and well-being initiatives.

Servizi

Approche axée sur les personnes

Formation sur mesure

Activités de bien-être

Salaire compétitif

Competenze

• Expérience antérieure dans un rôle similaire, préférablement dans l'hôtellerie.
• Compétences interpersonnelles et de communication élevées.
• Capacité à travailler sous pression et à résoudre les problèmes rapidement.

Mansioni

• Assurer le service de qualité pour les clients pendant le check-in et check-out.
• Superviser et former l'équipe de réception en continuité avec le manager.
• Vérifier la caisse au début et à la fin de chaque shift.

Conoscenze

Service Client

Travail d'équipe

Supervision

Descrizione del lavoro

• The role of the Front Office Supervisor is to work closely with the Front Office Manager to ensure excellent service for our guests, supervising and managing our Front Office team, in compliance with our company philosophy, operating standards and procedures. He or she will help to develop a harmonious work atmosphere with a focused approach on teamwork.Main responsibilities and duties :
• Will assist our guests in all Front Office areas. The goal should always be to make guests feel comfortable and satisfied;
• Will provide quality service by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the stay to increase the overall guest experience. Prompt and attentive support in escorting guests;
• Will support the Front Office Manager to train, supervise and support the Front Office Team (Front Office, Guest Relations, Concierge, Doorman / Porter);
• Will ensure effective communication between the front office staff and the other departments, in compliance with our current procedures;
• Will keep professional and ethical relationships with guests, suppliers and colleagues;
• Will create a positive and collaborative work atmosphere within the team, spreading the culture of proactive teamwork among company departments;
• Will verify cash float at the beginning and end of each shift to ensure correct statements;
• Will support the accounts department by responding accurately and efficiently with all queries relating to Front Office;
• Will collect all materials needed from the warehouse in accordance with the instructions received;
• Will meticulously fulfill the handover to thecolleague responsible for the next shift;
• Will ensure compliance with all the rules. Ensure and maintain very high standards of hygiene, behaviour and grooming of staff.

We offer :

• People first approach;
• Bespoken learning & development training (for example 1 : 1 coaching, leadership skills, strengthen languages or IT skills);
• Well-being activities (Yoga classes, get together activities, welfare measures);
• Competitive salary offer.

Note :

• Further details will be provided during the job interview.