Front Office Supervisor

Aethos; Arzachena; In loco; EUR 25.000 - 45.000; Tempo pieno

Descrizione del lavoro

Ein dynamisches Unternehmen im Gastgewerbe sucht einen Front Office Supervisor, der die täglichen Abläufe des Teams leitet und ein außergewöhnliches Gästeerlebnis gewährleistet. In dieser Rolle sind Sie für die Überwachung von Check-ins, die Bearbeitung von Anfragen und die Zusammenarbeit mit verschiedenen Abteilungen verantwortlich, um höchste Servicestandards zu gewährleisten. Ihr Engagement für Qualität und Gastfreundschaft wird dazu beitragen, unvergessliche Erlebnisse für die Gäste zu schaffen. Wenn Sie eine Leidenschaft für Gastfreundschaft haben und in einem inspirierenden Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Competenze

• Erfahrung in ähnlichen Rollen, vorzugsweise in der Luxus-Hotellerie.
• Ausgezeichnete Kommunikationsfähigkeiten in Italienisch und Englisch.

Mansioni

• Leitung des Front Office-Teams zur Gewährleistung eines nahtlosen Gästeerlebnisses.
• Überwachung von Check-ins, Check-outs und Gästebedürfnissen.

Conoscenze

Kommunikationsfähigkeiten

Führungsqualitäten

Multitasking

Detailorientierung

Proaktive Problemlösung

Formazione

Erfahrung in der Luxus-Hotellerie

Descrizione del lavoro

Who we are:

Aethos is more than just a destination; it’s a celebration of extraordinary places, passionate individuals, and shared experiences. We believe that travel and hospitality should inspire and positively impact the mind, body, and spirit. That’s why we carefully select our locations and partner with people who are eager to be part of a community rather than simply filling a role. At Aethos, everyone has the opportunity to make a personal impact, as we believe great ideas can come from anyone.

As a young and dynamic hospitality company, we understand the value of quality time spent with loved ones. We’re committed to sustainability, well-being, and providing the luxury of space and time. Above all, we champion freedom from the pressures and stresses of modern life. Our goal is to be the first choice for those seeking an escape from the mundane, the stressful, and the unsustainable.

This is how we redefine hospitality: while every decision we make revolves around the needs of our guests and community, we always strive to build a workplace that is enriching and meaningful. We are driven by the desire to create a world we are proud to be a part of, and we invite you to join us in making it a reality.

About Aethos Sardinia

Situated in the charming town of Cannigione, Arzachena, Aethos Sardinia is not just a hotel; it is a luxurious residence. Our proximity to the most important centers of the Sardinia makes us a focal point for social events and glamorous evenings. Moreover, the allure of the most beautiful beaches of the region is just a short distance away. Aethos Sardinia is not just a place to stay, it's an experience waiting to unfold, it's Mediterranean-inspired elegance. Your journey at Aethos Sardinia is not just a job; it's an opportunity to be a part of an exquisite narrative. We believe in fostering a workplace where your skills are valued, your growth is nurtured, and where every day presents new opportunities to excel.

Position summary

As Front Office Supervisor, I will manage the daily operations of the Front Office team, ensuring a seamless and personalized guest experience. Through proactive leadership, I will address guest needs, foster cross-department collaboration, and maintain high service standards.

My responsibilities include overseeing check-ins and check-outs, handling inquiries, and ensuring accurate financial reporting. I will support the Front Office Manager in upholding Aethos values and driving operational excellence while contributing to wellness, sustainability, and financial performance to exceed guest expectations

Key responsibilities

• Operational Ownership

I will ensure the smooth operation of the Front Office team by:

• Supporting a guest-centric culture and raising awareness among colleagues about the importance of guest experience.
• Managing the guest experience from arrival to departure, including special occasions, with precision and warmth.
• Oversee daily operations, including arrivals, departures, check-ins, check-outs, and guest interactions.
• Addressing inquiries and resolving concerns promptly and professionally.
• Coordinating reservations, transportation, and special requests for personalized service.
• Conducting Front Office audits and ensure accurate reporting.
• Monitoring security and safety protocols for guest and host well-being.
• Reviewing PMS reports and resolving discrepancies.
• Maintaining detailed guest profiles for personalized service.
• Managing host schedules, ensuring professionalism and punctuality.
• Ensuring accuracy of daily checklists and room inventory management.
• Collaborating with Housekeeping, Maintenance, Room Service, Engineering, and Security to enhance guest satisfaction.
• Supporting upselling initiatives and preparing for the next day's operations.
• Coordinating guest transfers with transportation providers.
• Attending and contributing to departmental meetings and briefings as required.
• Performing additional tasks as assigned by senior leadership.

I am committed to upholding and exceeding Aethos quality standards by:

• Maintaining a visible presence in guest areas and offering hands-on support.
• Creating a warm and professional first impression for all arrivals and departures.
• Personalizing interactions to anticipate and meet guest preferences.
• Sharing knowledge about hotel services, amenities, and the local area.
• Supporting seamless communication between guests and departments to fulfill special requests.
• Handling guest complaints and suggestions, logging them, and ensuring timely resolution.
• Monitoring guest feedback and implementing service recovery when necessary.
• Offering directions and accompanying guests when required.
• Ensuring compliance with procedures and brand standards.

Financial Performance

I will contribute to the financial success of the Front Office team by:

• Optimizing host productivity and resource allocation.
• Managing all Front Office and PMS end-of-day processes, including reconciliations and ensuring accurate host Cashier Closures.
• Driving upselling and cross-selling initiatives to increase revenue.
• Completing all required reports on time, including HR documents, quality assessments, and operational reports.
• Conducting nightly audits to ensure accurate financial reporting and reconciliation across departments.
• Identifying and addressing discrepancies infinancial records promptly.
• Ensuring adherence to hotel credit policies for foreign currencies, credit cards, and cash.
• Maintaining accurate cashier reports and balancing the assigned bank.
• Providing necessary information to Finance and Management during unannounced cashier audits.
• Staying updated on packages, promotions, and discounts related to guest accounts and reservations.
• Analyzing guest feedback and operational data to identify opportunities for revenue growth.

People Management Support

• As a Front Office Supervisor, I will guide and support the nighttime Front Office team to achieve excellence by:
• Guide and support the Front Office team, promoting a collaborative and positive work environment.
• Oversee the recruitment, training, and onboarding process for new hosts.
• Conduct regular performance assessments and offer constructive feedback.
• Develop and manage staffing schedules to ensure optimal guest service during busy periods and sufficient coverage.
• Cultivate a positive team culture, encouraging collaboration among team members.
• Enhance host engagement and motivation through recognition and opportunities for professional growth.

Skills and Qualifications

• Previous experience in similar roles, preferably within luxury hospitality.
• Exceptional communication skills in Italian and English; additional languages are a plus.
• A proactive, solution-oriented mindset with attention to detail and a can-do attitude.
• Strong leadership, organizational, and multitasking abilities to manage guest requests efficiently.

Additional Requirements

• Flexibility in scheduling, including night and day shifts, weekends, and holidays, with the ability to work under pressure in a dynamic hotel environment.
• Physical requirements include standing and walking for extended periods.

Ready to join us?

If you're passionate about hospitality, committed to delivering outstanding service, and excited to be part of a team that values excellence, we’d love to welcome you as our next host. Your energy, dedication, and attention to detail will help create memorable experiences for every guest. We can’t wait to meet you—let’s make something exceptional together.