Front Office Supervisor

7Pines Resort Sardinia; Arzachena; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An established industry player is looking for a Front Office Supervisor for the upcoming summer season. This role involves managing front desk operations, ensuring exceptional customer service, and supervising staff. The ideal candidate will have at least two years of experience in a similar role, strong communication skills, and the ability to thrive in a fast-paced environment. A Bachelor's degree in hospitality management is preferred. Join a dynamic team and contribute to creating memorable experiences for guests at this beautiful resort.

Competenze

• Minimum 2 years of experience in front desk or related role.
• Strong communication and customer service skills are essential.

Mansioni

• Manage front desk operations and ensure exceptional customer service.
• Supervise, train, and coach front desk staff.

Conoscenze

Customer Service Skills

Communication Skills

Multitasking

Formazione

Bachelor's Degree in Hospitality Management

Strumenti

Microsoft Office

Hotel Management Software

Descrizione del lavoro

For the upcoming 2025 summer season, 7Pines Resort is seeking a FRONT OFFICE SUPERVISOR.

Previous experience in similar facilities or more generally in the hotel industry is a plus.

Responsibilities:

1. Manage front desk operations, including check-in/check-out processes, guest requests, and phone calls.
2. Ensure guests receive exceptional customer service and resolve any problems or complaints.
3. Maintain accurate records and reports, including cash handling and room assignments.
4. Supervise, train, and coach front desk staff.
5. Ensure that all front office equipment and supplies are maintained and in good working order.
6. Keep current on hotel policies, procedures, and promotions.

Requirements:

1. Minimum 2 years of experience in a front desk or related role
2. Strong communication and customer service skills
3. Ability to multitask and prioritize in a fast-paced environment
4. Knowledge of Microsoft Office and hotel management software
5. Bachelor's degree in hospitality management or a related field (preferred)
6. Language: English (Required)