Front Office Staff

PT. SEHAT SEJAHTERA KLINIKA; Sgonico; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A healthcare clinic is looking for a Front Desk Officer to greet and register patients, handle inquiries, and manage appointments. The ideal candidate should possess strong communication skills and experience in administrative roles, preferably in healthcare. Proficiency in Microsoft Office is required. The position involves handling sensitive information and providing excellent customer service.

Competenze

• Friendly and professional attitude required.
• Able to handle sensitive and confidential information.
• Prior experience in insurance processing is a plus.

Mansioni

• Greet and register patients professionally.
• Schedule and manage patient appointments.
• Handle inquiries via phone and email.
• Verify patient insurance coverage.
• Collect and submit insurance documents.
• Assist in resolving issues with insurance claims.
• Support clinic staff with administrative tasks.

Conoscenze

Strong communication and interpersonal skills

Excellent organizational skills

Proficient in Microsoft Office

Ability to multitask

Customer service orientation

Formazione

Experience in healthcare or administrative roles

Descrizione del lavoro

Greet and register patients with a professional and welcoming attitude.

Schedule and manage patient appointments using clinic systems.

Handle inquiries via phone, WhatsApp, and email regarding clinic services.

Verify patient insurance coverage and benefits prior to appointments.

Collect, organize, and submit required insurance documents.

Provide patients with clear, accurate information about insurance procedures.

Liaise with insurance providers regarding claims, approvals, and follow-ups.

Maintain proper documentation and tracking of insurance claims.

Assist patients in resolving issues related to insurance claims.

Support doctors and clinic staff with administrative tasks as needed.

Requirements:

Strong communication and interpersonal skills, with a friendly and professional attitude.

Excellent organizational skills and attention to detail.

Proficient in Microsoft Office (Word, Excel, Outlook) and other administrative tools.

Ability to multitask and work efficiently in a fast-paced clinical environment.

Able to handle sensitive and confidential information with discretion.

Prior experience in healthcare, insurance processing, or administrative roles is a plus.

Basic understanding of medical insurance processes (claim submission, verification, etc.) is an advantage.

High level of reliability, punctuality, and customer service orientation.

Willingness to learn and adapt to clinic systems, SOPs, and insurance workflows.

How many years' experience do you have as a Front Desk Officer?