Front Office Shift Leader Night

TN Italy; Roma; In loco; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated Guest Service Associate to ensure exceptional guest experiences. This role involves processing check-ins, managing guest accounts, and providing top-notch customer service. You will also assist in training and motivating team members while fostering a positive work environment. If you thrive in a fast-paced setting and are passionate about hospitality, this opportunity is perfect for you. Join a team that values diversity and inclusion, where your contributions will make a meaningful impact on guest satisfaction.

Competenze

• 1+ year of related work experience in customer service.
• Supervisory experience is preferred.

Mansioni

• Process guest check-ins and ensure payment verification.
• Assist management in training and motivating employees.
• Maintain professional appearance and adhere to quality standards.

Conoscenze

Customer Service

Cash Handling

Communication Skills

Teamwork

Formazione

High School Diploma

Strumenti

POS Systems

Descrizione del lavoro

Job Responsibilities

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and issuing room keys. Set up accurate accounts for each guest, including Marriott Rewards information. Ensure rates match market codes, document exceptions, secure payment prior to issuing room keys, and verify/adjust billing. Compile and review daily reports, logs, and contingency lists. Complete cashier and closing reports. Provide guests with directions and property information. Accommodate guest requests and follow up to ensure satisfaction. Process all payment types, vouchers, paid-outs, and charges. Balance and secure receipts, count and secure bank at shift start and end. Obtain manual authorizations and follow accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Guest Service & Teamwork

Assist management in training, evaluating, counseling, motivating, and coaching employees. Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy. Develop positive working relationships, support team goals, and respond to employee concerns. Follow company policies, report accidents and unsafe conditions, complete safety training, maintain professional appearance, and protect proprietary information and assets. Welcome and acknowledge guests, anticipate and address service needs, assist guests with disabilities, and express genuine appreciation. Communicate clearly and professionally, prepare accurate written documents, and answer phones politely. Ensure adherence to quality standards.

Technical Skills & Physical Requirements

Enter and locate information using computers/POS systems. Stand, sit, or walk for extended periods. Lift and move objects weighing up to 10 pounds without assistance. Perform other duties as requested by supervisors.

Preferred Qualifications

• High school diploma or equivalent
• At least 1 year of related work experience
• At least 1 year of supervisory experience

Marriott International is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on disability, veteran status, or any other protected characteristic.