Front Office Shift Leader

Borgo Pignano Florence; Monza; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Florence is seeking a Front Office Shift Leader to coordinate front office operations and ensure exceptional guest experiences. The ideal candidate should have at least 2 years of experience in a similar role, proficiency in hotel management systems, and be fluent in English and Italian. This role requires flexibility for shift work and a commitment to maintaining high service standards.

Servizi

Fixed term contract for 8 months

Staff well-being initiatives

Training activities

Staff canteen

Uniform provided

Competenze

• At least 2 years of experience in a similar role within a luxury hotel or resort.
• Flexibility to work evenings, weekends, and holidays.
• References.

Mansioni

• Oversee daily front office operations during your shift.
• Coordinate guest check-in, check-out, and assistance.
• Ensure compliance with service standards.

Conoscenze

English (C1)

Italian (C2)

Proficiency in hotel management systems

Microsoft Office Suite

Flexibility to work shifts

Descrizione del lavoro

As Front Office Shift Leader, you will join a team consisting of 5 team members including yourself. You will be responsible for coordinating the daily activities of your shift, supporting and guiding the operational team, and ensuring that every guest has a memorable experience from the moment they arrive.

You will work closely with the Front Office Supervisor and other departments in a dynamic, international, and professional environment. During your shift, the Front Office Shift Leader serves as a visible and present point of reference, keeping a close eye on everything happening in the lobby : anticipating guests' needs, constantly assisting them, and ensuring that the hotel's spaces are always welcoming and tidy according to our service standards.

Reports to : Front Office Supervisor

MAIN DUTIES AND RESPONSIBILITIES

• Oversee and support daily front office operations during your shift.
• Coordinate and assist the agent team with guest check-in, check-out, and during their stay.
• Ensure that Borgo Pignano's service standards are consistently met.
• Handle Guest Assistance and Guest Relations activities calmly and professionally.
• Promote a collaborative and team-oriented approach.
• Monitor the correct management of cash and administrative activities and guarantee compliance with GDPR.
• Provide constructive feedback to the team and support the training of new colleagues.
• Verify the preparation of daily activities and ensure proper communication between shifts.
• Collaborate with all departments to ensure a coordinated and seamless service and to guarantee full attention to special requests and VIP guests.
• Contribute to maintaining a positive, professional, and respectful work environment.
• Oversee compliance with security procedures and manage any emergencies according to company standards.
• Your direct supervisor will assign you additional tasks as needed

REQUIREMENTS

• English : C1 ,Italian : C2. A third language is a plus
• Previous experience of at least 2 years in a similar role within a luxury hotel or resort is preferred
• References
• Proficiency in hotel management systems (i.e. Opera Cloud) and Microsoft Office Suite.
• Flexibility to work shifts, including evenings, weekends, and holidays.

OUR OFFER

• Fixed term working contract of 8 months as from April 2026 according to CCNL Settore Turismo (Federalberghi)
• Staff well-being initiatives and events to promote collaboration and inclusion
• Training activities and rewards linked to quality of service
• Staff canteen
• Uniform and uniform cleaning
• 5 / 7 working days

No lodging facilities

Workplace : Via Bolognese, 89 - Firenze