Front Office Manager - Villa San Michele, a Belmond

Belmond; Firenze; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury hotel group in Florence is seeking a Front Office Manager to oversee the front desk operations at Villa San Michele. Responsibilities include training staff, managing customer interactions, and ensuring exceptional service. Ideal candidates should be fluent in English and Italian, have previous hotel management experience, and proficiency in hotel software. This position offers a seasonal labor contract with opportunities for professional development.

Servizi

Seasonal Labour contract according to C.C.N.L. Settore Turismo

Learning & development activities

Discovering Belmond program

Competenze

• Knowledge of hotel management software.
• Professional experience preferably at international level in the same role.
• Fluent in English and Italian.

Mansioni

• Manage and train the concierge, night auditor, and reception team.
• Ensure professional and friendly service at the front desk.
• Handle customer complaints and emergencies.

Conoscenze

Effective communication

Emotional intelligence

Collaboration

Drive results

Adaptability

Global perspective

Formazione

Professional experience at international level

Fluent in English and Italian, third language

Strumenti

Hotel Management software

Microsoft Office (Word, Excel, PowerPoint, Publisher)

Descrizione del lavoro

FRONT OFFICE MANAGER - VILLA SAN MICHELE, A BELMOND HOTEL

Villa San Michele, a Belmond property is looking for a Front Office Manager

• Key responsibilities
• Managing and training the concierge, night auditor and team of receptionists
• Ensuring the front desk provides a professional and friendly service for customers
• Dealing with customers, including handling complaints when they come to the desk
• Troubleshooting emergencies
• Scheduling your staff rotation
• Liaising with other departments
• Your role will also include
• Managing Front Office Team, overseeing employee schedules, front office staff training and perform the basic reconciling of receipts
• Supporting, training and supervising front office staff
• Scheduling staff shifts and managing HR related tasks
• Preparing management reports on customer feedback, bookings and cancellations
• Competencies required
• Effective communication
• he / she communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. He / she uses and interprets non-verbal behaviors to enhance understanding.
• Emotional intelligence
• he / she shows the ability to control and express ones emotions and to handle interpersonal relationships. He / she demonstrates sensitivity to the needs and emotions of others and adjust ones style to the needs of the audience.
• Collaboration
• he / she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He / she is willing to continuously develop him / herself.
• Drive results
• he / she demonstrate pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. He / she demonstrates a sense of urgency and take ownership of ones tasks and responsibilities.
• Adaptability
• he / she is identifies when a different approach is needed an offers a solution. He / she deals with multiple tasks and alters behavior / priorities as changes occur and remains calm in pressurized situations.
• Global perspective
• he / she is curious and respectful of all cultures and looks to learn from them. He / she treats each other with respect and inclusiveness regardless of position, level or background.
• Requirements
• Experience required
• Knowledge of Hotel Management software;
• Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher);
• Fluent in English and Italian. A third language is required;
• Professional experience preferably at international level in the same role.
• Benefits
• We offer
• Seasonal Labour contract according to C.C.N.L. Settore Turismo
• Learning & development activities
• Discovering Belmond progtram