Front Office Manager ( Merano )

Social network you want to login/join with:

Opportunity: Front Office Manager at a Luxury 5-Star Hotel in Merano, Italy

Requirements:

1. Professional experience: Several years of responsibility in the front office of luxury properties.
2. Education: Diploma or degree in Hospitality Management or similar; specific certifications are a plus.
3. Management skills: Excellent organizational and people management skills, including managing the reception team, drivers, and vehicle fleet.
4. Industry knowledge: Deep understanding of front office operations and vehicle management.
5. Languages: Fluent in Italian and English; additional languages are advantageous.
6. Communication skills: Excellent written and oral communication.
7. Customer orientation: Attention to detail and dedication to delivering exceptional customer experiences.
8. IT skills: Familiarity with hotel management software; ASA software experience is a plus.
9. Leadership: Ability to motivate and train staff, fostering a positive work environment.
10. Flexibility: Willingness to work shifts, including weekends and holidays.

Main responsibilities:

1. Manage and coordinate front office operations.
2. Supervise and train reception staff and drivers.
3. Oversee vehicle fleet management, ensuring efficiency and maintenance.
4. Maintain high service standards and customer satisfaction.
5. Collaborate with other departments to promote services.
6. Monitor market trends and adopt new technologies and services.

Only shortlisted candidates will be contacted.

Check Your Resume for Match: Upload your resume to compare it with the job requirements, similar to recruiter assessments.