Front Office Manager - Melià Milano

Melia Hotels International S.A.(Meliá); Milano; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

Un'azienda innovativa nel settore dell'ospitalità cerca un Front Office Manager motivato e competente. In questo ruolo, sarai responsabile di garantire un servizio eccezionale ai clienti, gestendo le operazioni quotidiane del front office e supervisionando il personale. Lavorando in un ambiente stimolante e dinamico, avrai l'opportunità di crescere professionalmente e di contribuire a un team dedicato a creare esperienze memorabili per gli ospiti. Se sei appassionato di ospitalità e desideri far parte di una grande famiglia, questa è l'opportunità che fa per te.

Servizi

Programma di premi My MeliáRewards

Flessibilità retributiva

Sconti esclusivi su prodotti e servizi

Iniziative di vita attiva e sana

Competenze

• Esperienza concreta nel ruolo di Front Office Manager.
• Capacità di gestire e ispirare un team.

Mansioni

• Assicurare che i clienti si sentano accolti e ben assistiti.
• Gestire le lamentele e le richieste speciali dei clienti.

Conoscenze

Gestione del personale

Competenze analitiche

Problem-solving

Organizzazione e pianificazione

Competenze in contabilità

Capacità di leadership

Conoscenza delle operazioni alberghiere

Conoscenza di lingue straniere

Formazione

Laurea in Turismo o Ospitalità

Strumenti

Strumenti di gestione alberghiera

Descrizione del lavoro

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

Because belonging to the great Meliá family is being VIP

You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you.

Mission of the position: Front Office Manager is responsible for ensuring that staff treat guests courteously and that guest services and administrative duties are performed speedily and efficiently.

Job Summary: To manage properly all the activities related to Front Office Manager position.

What will you have to do?

1. As the Front Office Manager, you will make sure that customers and visitors feel welcome and are well looked after.
2. Your role will include overseeing employee schedules, front office staff training, supporting, training, and supervising front office staff.
3. Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
4. Handling customer complaints and special requests.
5. Scheduling staff shifts and managing other HR-related tasks.
6. Maintaining an orderly appearance throughout the reception area.
7. Preparing monthly management reports on customer feedback, bookings, and cancellations.
8. Managing the departmental budget.

What are we looking for:

1. Concrete experience in the same role.
2. University degree, preferably in Tourism or Hospitality.
3. Accounting Skills.
4. Advanced Italian and English knowledge; the knowledge of another foreign language is a plus.
5. Knowledge of hotel management tools.
6. Financial knowledge.
7. Knowledge of hotel operations.
8. Ability to lead and inspire a team.
9. Analytical skills.
10. Problem-solving skills.
11. Organisation and planning.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

If you want to be “Very Inspiring People”, follow us on: