Front Office Manager - Melià Milano - ()

Meliá Hotels International; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Un'azienda innovativa nel settore dell'ospitalità cerca un Front Office Manager per garantire un servizio clienti eccezionale. Questa posizione offre l'opportunità di lavorare in un ambiente dinamico, dove l'attenzione ai dettagli e la leadership sono fondamentali. Sarai responsabile della gestione delle operazioni quotidiane, della supervisione del personale e della creazione di un'esperienza memorabile per gli ospiti. Se desideri far parte di una grande famiglia e contribuire a un futuro sostenibile, questa è l'occasione giusta per te.

Servizi

Programma di fidelizzazione My MeliáRewards

Programma di benefici My MeliáBenefits

Sconti esclusivi su prodotti e servizi

Iniziative per uno stile di vita attivo e sano

Competenze

• Esperienza concreta nel ruolo di Front Office Manager.
• Conoscenze avanzate di italiano e inglese, altra lingua è un plus.

Mansioni

• Gestire le attività del Front Office e garantire un servizio clienti eccellente.
• Supervisionare la formazione e il supporto del personale di front office.
• Gestire i turni del personale e le attività HR correlate.

Conoscenze

Leadership

Communication skills

Problem-solving skills

Analytical skills

Organizational skills

Customer service

Formazione

University degree in Tourism or Hospitality

Strumenti

Hotel management tools

Descrizione del lavoro

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

Because belonging to the great Meliá family is being VIP

You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you.

Mission of the position: Front Office Manager is responsible for ensuring that staff treat guests courteously and that guest services and administrative duties are performed speedily and efficiently.

Job Summary: To manage properly all the activities related to Front Office Manager position.

What will you have to do?

• As the Front Office Manager, you will make sure that customers and visitors feel welcome and are well looked after;
• Your role will include overseeing employee schedules, front office staff training, supporting, training, and supervising front office staff;
• Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience;
• Handling customer complaints and special requests;
• Scheduling staff shifts and managing other HR-related tasks;
• Maintaining an orderly appearance throughout the reception area;
• Preparing monthly management reports on customer feedback, bookings, and cancellations;
• Managing the departmental budget.

What are we looking for:

• Concrete experience in the same role;
• University degree, preferably in Tourism or Hospitality;
• Accounting Skills;
• Advanced Italian and English knowledge; the knowledge of another foreign language is a plus;
• Knowledge of hotel management tools;
• Financial knowledge;
• Knowledge of hotel operations;
• Ability to lead and inspire a team;
• Analytical skills;
• Excellent communication skills;
• Problem-solving skills;
• Organisation and planning.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present." Thanks to all our collaborators, we make it possible.

If you want to be “Very Inspiring People“, follow us on:

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