FRONT OFFICE MANAGER hospitality

MY-V; Varese; Ibrido; EUR 13.000 - 20.000; Tempo pieno

Descrizione del lavoro

A short-term rental management firm based in Varese is seeking a Front Office Manager to handle customer and booking management, oversee staff operations, and maintain relationships with booking platforms. Candidates should have at least 2 years of experience and strong communication skills in both Italian and English. The position offers a full-time contract with hybrid working options and benefits including a company phone and computer.

Servizi

Company phone

Company computer

Remote work

Flexible schedule

Competenze

• At least 2 years of previous experience in the role.
• Strong hospitality attitude and excellent communication skills.
• Availability during summer months is crucial.

Mansioni

• Manage customer relationships including bookings and payments.
• Coordinate relationships with booking platforms.
• Oversee check-in/check-out processes with staff.

Conoscenze

Strong hospitality attitude

Problem-solving skills

Good communication skills

Flexibility and availability

Ability to coordinate operations

Excellent written and spoken English

Precision

Reliability

Confidentiality of information

Descrizione del lavoro

Front office Manager

We are looking for a Front Office Manager for a short-term rental management company in Italy and abroad, with an office based in Varese. You will be part of a service company that manages a portfolio of rental properties.

What does the offer include?

• Contract: permanent or, according to the candidate's needs, freelance;
• Salary: between €13,000 and €20,000 per year, to be evaluated based on previous experience in the role;
• Working hours: full-time hybrid - availability on weekends and holidays.

You will be part of a team of 7 people and will be assisted in an initial onboarding phase until you can manage administrative, financial, and operational activities independently (registration of bookings, customer management, check-in/check-out management, management and registration of booking receipts, management of ads on booking platforms, staff management on site). You will interact with the staff in managing daily activities and in the relationship with the company management.

What will you be responsible for?

• Customer relationships (booking management, payments, check-in/check-out);
• Relationships with booking platforms (ad management, accommodation price management, deadline control, cancellation management, and ranking);
• Check-in/check-out management with on-site staff;
• Management of subordinate employees (elaboration of cleaning schedules/programs, staff management to ensure everything runs smoothly before, during, and after customer arrival).

What are we looking for?

• At least 2 years of previous experience in the role;
• Strong hospitality attitude, problem-solving skills, and good communication skills;
• Flexibility and availability, especially during summer months;
• Ability to coordinate all front and back office operations;
• Excellent written and spoken English skills.
• Precision, reliability, and confidentiality of information.

Required languages

• Italian: professional complete;
• English: excellent written and spoken.

Employment contract: full-time, permanent, contract with VAT number.

Remuneration: €900.00 - €1,400.00 per month.

Benefits:

• Company phone;
• Company computer;
• Remote work;
• Flexible schedule.

Availability:

• Holidays;
• Weekends.