Front Office Manager

JR Italy; Vicenza; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player in luxury hospitality seeks a Front Office Manager to lead a dedicated team in delivering exceptional guest experiences. This role involves overseeing front desk operations, managing guest relations, and ensuring the highest service standards in a prestigious hotel environment. With a commitment to excellence, the ideal candidate will thrive in a fast-paced atmosphere, showcasing strong leadership and communication skills. Join a dynamic team that values tradition and innovation, and make a meaningful impact in creating unforgettable experiences for guests.

Servizi

Competitive Compensation Package

Unique Working Environment

Professional Growth Opportunities

Dynamic Atmosphere

Impactful Role

Competenze

• Minimum of 3 years of supervisory experience in luxury hotels.
• Fluent in Italian, English, and one additional language.

Mansioni

• Supervise front office personnel and ensure smooth operations.
• Resolve guest issues efficiently and courteously.
• Prepare performance reports and manage revenue forecasting.

Conoscenze

Hotel Front Desk Supervision

Cash Handling

Customer Service

Communication Skills

Attention to Detail

Fluency in Italian

Fluency in English

Ability to Work Under Pressure

Formazione

Experience in 5-star Luxury Hotels

Descrizione del lavoro

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Collezione EM is a distinguished group of luxury hotels known for its exceptional hospitality. With properties in Florence, Venice, and Forte dei Marmi, the group combines authentic Italian ownership and family management with a deep respect for tradition and a focus on innovation.

The mission is clear: to deliver exceptional experiences through impeccable service and genuine care for every guest. With a focus on thoughtful details and a warm, welcoming atmosphere, Collezione EM has become a trusted name in luxury hospitality.

Position: FRONT OFFICE MANAGER

Location: Hotel Violino d’Oro, Venice (Member of Leading Hotels of the World)

Job Description

The front office manager directly supervises all front office personnel and ensures proper completion of all front office duties. He Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. He Prepare monthly reports and budget for the front office department, cooperate with admin office concerning all the invoicing, commission etc.

Responsibilities:

• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
• Reviews and completes credit limit report.
• Trains, cross–trains, and retrains all front office personnel. Participates in the selection of front office personnel.
• Checks cashiers in and out and verifies banks and deposits at the end of each shift.
• Enforces all cash handling, check-cashing, and credit policies.
• Conducts regularly scheduled meetings of front office personnel.
• Prepare performance reports related to the front office
• Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit reports and maintain close observation of daily house count. Monitor the selling status of the house daily. Ie flash report, allowance etc,
• Monitor high-balance guests and take appropriate action.
• Ensure implementation of all hotel policies and house rules.
• Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Prepare revenue and occupancy forecasting.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
• Monitor all V.I.P.’s special guests and requests.
• Maintain the required pars level of all front office and stationery supplies.
• Review daily front office work and activity reports generated by Night Audit.
• Successfully manage stress, anxiety, and pressure associated with tight deadlines, heavy workload, and hotel emergency situations.
• Review Front office log book and Guest feedback forms on a daily basis.
• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
• Perform other duties as requested by management.
• Ensures that all team members clearly understand their job roles, responsibilities, and performance expectations. Gives constructive feedback to team members to assist them in their overall job performance.
• Understanding the operations of other departments: Sales, Housekeeping, and Engineering

Requirements and Skills

• Minimum of 3 year of hotel front desk supervisory experience in 5-star luxury hotels
• Experience handling cash requested , as per accounting procedures, and general administrative tasks
• Italian & English fluent; one additional language is mandatory.
• Excellent communication and customer service skills.
• Attention to detail and the ability to work in a fast-paced environment.

What We Offer:

• A contract and a competitive compensation package, both commensurate with experience and results achieved.
• A unique working environment, part of a collection of Italian-owned and family-managed hotels, where a sense of belonging and people’s value are central.
• A stimulating and authentic atmosphere in a prestigious setting that celebrates the tradition of Italian hospitality.
• A dynamic environment focused on professional growth.
• A Role with Impact: We offer you the opportunity to make a difference, not just to perform a task. Here, your contribution will truly matter in building something significant.

If you believe you have the qualities to contribute to the excellence of our service, please send us your updated CV.

Join us and help create unforgettable experiences for our guests!