Front Office Manager

Mangia's; Santa Teresa Gallura; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A prestigious hospitality brand is seeking a Front Office Manager for its Sardinia resort. This role involves leading the reception team, ensuring exceptional guest experiences, and managing daily operations. Ideal candidates should have luxury hospitality experience and strong leadership skills. Join a dynamic team committed to excellence in service and guest satisfaction.

Servizi

Meals provided

Career growth opportunities

Ongoing training and professional development

Competenze

• Proven experience in luxury hospitality, preferably in 5-star hotels.
• Strong knowledge of guest service standards.
• Problem-solving attitude and attention to detail.

Mansioni

• Plan Front Office operations based on occupancy forecasts.
• Supervise Front Office team and ensure service standards.
• Handle guest requests, complaints, and feedback directly.

Conoscenze

Luxury hospitality experience

Knowledge of front office operations

Proficiency in Opera PMS

Leadership skills

Excellent communication

Fluency in English

Strumenti

Opera PMS

Descrizione del lavoro

Front Office Manager

Mangia’s Resorts, a distinguished hospitality brand of Aeroviaggi S.p.A., embodies the essence of Authentic Italian Vacanza within the upper-upscale segment. With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four- and five-star resorts, and 5 clubs—Mangia’s offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle. Reflecting our commitment to excellence and international recognition, two of our resorts belong to the Autograph Collection by Marriott, while one is part of the Curio Collection by Hilton.

We are looking for a Front Office Manager to lead our reception team and ensure exceptional guest experience at Mangia’s Sardinia Resort for the upcoming 2026 season. The role involves planning daily operations, supervising staff, handling guest requests, and driving service excellence.

Responsibilities

• Planning Front Office operations based on occupancy forecasts
• Supervises Front Office team and ensures service standards
• Handles guest requests, complaints, and feedback directly
• Communicates guest needs across departments to ensure resolution
• Authorizes spending limits, room credits, and department budgets
• Participates in recruitment, training, and performance reviews
• Promotes upselling and cross-selling to boost revenue
• Leads internal meetings and attends cross-departmental sessions
• Monitors costs, revenue, and financial performance of the Rooms division
• Reviews performance reports and KPIs
• Works toward guest satisfaction targets and review score goals

Qualifications

• Proven experience in luxury hospitality, preferably in 5-star hotels
• Strong knowledge of front office operations and guest service standards
• Proficiency in Opera PMS and other hotel management systems
• Leadership skills and ability to manage and motivate a team
• Excellent communication and interdepartmental coordination abilities
• Fluency in English; additional languages are a plus
• Problem-solving attitude and attention to detail

What we offer

• Type of contract (permanent, annual, seasonal ecc.).
• Meals provided
• Career growth opportunities within the company
• Dynamic and collaborative work environment
• Ongoing training and access to professional development courses