Front Office Manager

Leonardo Lago di Garda - Wellness and Spa; Lazise; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Un prestigioso hotel sulla riva del Lago di Garda cerca un Front Office Manager per guidare il team e assicurare un servizio clienti eccezionale. Offriamo un contratto a tempo indeterminato, supporto per la conciliazione vita-lavoro e programmi di formazione. Richiediamo un'esperienza significativa in hotel a 4 stelle e competenze in inglese e italiano.

Servizi

Contratto di lavoro a tempo indeterminato

Sconti su alloggio e ristoranti

Programmi di formazione e sviluppo

Eventi di team

Competenze

• Esperienza comprovata come Front Office Manager in hotel 4*.
• Conoscenza approfondita del servizio clienti e gestione ufficio.
• Flessibilità e adattabilità richieste.

Mansioni

• Gestire il team Front Office e svolgere compiti di duty manager.
• Gestire reclami e richieste speciali dei clienti.
• Controllare la gestione della cassa e prenotazioni.

Conoscenze

Gestione del servizio clienti

Ottima comunicazione

Organizzazione

Resilienza allo stress

Formazione

Formazione professionale completata nel settore alberghiero

Strumenti

MS Office (particolarmente Excel)

Descrizione del lavoro

Azienda: Leonardo Lago di Garda - Wellness and Spa

FRONT OFFICE MANAGER

ABOUT US
BE YOURSELF – with us, your personality counts! In the Leonardo Family we unite people of different origins and religions, different genders and ages, sexual orientation or possible disabilities. This diversity makes us strong, every day.

Join our team and start your career journey with us as Front Office Manager (d/f/m)!

WHAT WE OFFER
Permanent employment contract
Support in reconciling work and family life
Europe-wide employee app “LEAPP”
Discounts on accommodation and in the restaurants of the Fattal Hotel Group
Training and development programmes at our Leonardo Academy
Team events
Housing will not be provided

YOUR MAIN DUTIES
Being responsible for the whole Front Office Team and leading by example
Handling customer complaints and special requests
Playing a key role in training and developing the team, and troubleshooting emergencies
Carrying out, reviewing and updating, where appropriate, all Reception and Night procedures
Planning shifts and holidays for employees and trainees
Control of cash management and accounting
Control of reservations
Building strong working relationships and communication with hotel staff, HODs and other departments to ensure maximum operating effectiveness
Carrying out duty manager responsibilities in order to support the hotel’s business needs
Liaising with the GM to review guests feedback and respond accordingly as necessary

YOUR PROFILE
BE YOURSELF – Be authentic and yourself
Successfully completed vocational training in the hotel industry or comparable qualification
Proven work experience as Front Office Manager in a 4* hotel environment
Thorough knowledge of customer service, office management and basic bookkeeping procedures
Proficiency in Italian and English (spoken and written)
Solid knowledge of MS Office, particularly Excel
Excellent communication and people skills
Good organizational and multitasking abilities, stress resistant
Good knowledge of the main IT systems and booking systems (OTA)
Flexible and adaptable

We look forward to receiving your online application as Front Office Manager (d/f/m).

Only applications with CVs written in English will be taken into consideration.

Leonardo Lago di Garda - Wellness and Spa