Front Office Manager

Mangia's; Favignana; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A luxury hospitality provider in Favignana is seeking an experienced Front Office Manager to lead the reception team for the 2026 season. Responsibilities include supervising staff, handling guest requests, and ensuring exceptional service standards. The ideal candidate has a background in 5-star hotels, strong leadership skills, and proficiency in hospitality management systems. Seasonal contract with accommodation and meals provided.

Servizi

Seasonal contract

Accommodation available

Meals provided

Career growth opportunities

Ongoing training

Competenze

• Proven experience in luxury hospitality, preferably in 5-star hotels.
• Strong knowledge of front office operations and guest service standards.
• Proficiency in Opera PMS and other hotel management systems.

Mansioni

• Planning Front Office operations based on occupancy forecasts.
• Supervises Front Office team and ensures service standards.
• Handles guest requests, complaints, and feedback directly.

Conoscenze

Luxury hospitality experience

Front office operations knowledge

Leadership skills

Excellent communication

Fluency in English

Strumenti

Opera PMS

Descrizione del lavoro

Job description

We are looking for a Front Office Manager to lead our reception team and ensure exceptional guest experience at Mangia's Favignana for the upcoming 2026 season. The role involves planning daily operations, supervising staff, handling guest requests, and driving service excellence.

Key Responsibilities

• Planning Front Office operations based on occupancy forecasts
• Supervises Front Office team and ensures service standards
• Handles guest requests, complaints, and feedback directly
• Communicates guest needs across departments to ensure resolution
• Authorizes spending limits, room credits, and department budgets
• Participates in recruitment, training, and performance reviews
• Promotes upselling and cross-selling to boost revenue
• Leads internal meetings and attends cross-departmental sessions
• Monitors costs, revenue, and financial performance of the Rooms division
• Reviews performance reports and KPIs
• Works toward guest satisfaction targets and review score goals

Requirements

• Proven experience in luxury hospitality, preferably in 5-star hotels
• Strong knowledge of front office operations and guest service standards
• Proficiency in Opera PMS and other hotel management systems
• Leadership skills and ability to manage and motivate a team
• Excellent communication and interdepartmental coordination abilities
• Fluency in English; additional languages are a plus
• Problem-solving attitude and attention to detail

What we offer

• Seasonal contract
• Accommodation available
• Meals provided
• Career growth opportunities within the company
• Dynamic and collaborative work environment
• Ongoing training and access to professional development courses