Front Office Manager

Hotel La Palma; Capri; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

Hotel La Palma, a luxury boutique hotel in Capri, is seeking a Front Office Manager. This role involves leading the Front Office team, ensuring exceptional guest experiences, and maintaining hotel standards of excellence. Candidates should have prior experience in luxury hospitality, leadership skills, and be fluent in English and Italian.

Servizi

Competitive seasonal remuneration

Accommodation provided during contract period

Part of the prestigious Oetker Collection

Competenze

• 5-star hotel experience preferred.
• Fluency in English and Italian; additional languages are a plus.
• Ability to work in a fast-paced environment.

Mansioni

• Oversee all Front Office operations including reception and concierge.
• Ensure exceptional service delivery and manage guest inquiries.
• Train and motivate the Front Office team.

Conoscenze

Leadership

Communication

Interpersonal Skills

Strumenti

OPERA

Descrizione del lavoro

Direct message the job poster from Hotel La Palma

Executive Head of People & Culture at Hotel La Palma - Capri

Are you passionate about delivering exceptional guest experiences in a world-class luxury setting? Hotel La Palma, Capri's iconic five-star luxury boutique hotel and a proud member of the Oetker Collection, invites you to join our team as Front Office Manager for the upcoming season.

About Hotel La Palma :

With just 50 exquisitely designed rooms and suites, a stunning beach club, fine dining outlets, and unparalleled service, Hotel La Palma embodies the essence of refined luxury and timeless elegance.

Position Overview :

As the Front Office Manager , you will lead our Front Office team, ensuring a seamless guest journey from arrival to departure. You will play a pivotal role in upholding Oetker Collection’s legendary standards of excellence while fostering a welcoming and professional environment for both guests and team members.

Key Responsibilities :

• Oversee all Front Office operations, including reception, concierge, and guest services.
• Ensure exceptional service delivery, meeting and exceeding guest expectations.
• Train, motivate, and manage the Front Office team to achieve operational excellence.
• Collaborate with other departments to ensure smooth communication and operations.
• Handle guest inquiries, complaints, and feedback with professionalism and efficiency.
• Maintain accurate records, reporting, and compliance with hotel standards and policies.

Qualifications :

• Previous experience as a Front Office Manager or Assistant Front Office Manager in a luxury hotel (five-star experience preferred).
• Strong leadership and team management skills.
• Exceptional interpersonal and communication abilities.
• Proficiency in property management systems (experience with OPERA is a plus).
• Fluency in English and Italian; additional languages are an advantage.
• Ability to work in a dynamic and fast-paced seasonal environment.

What We Offer :

• Competitive seasonal remuneration.
• Accommodation provided during the contract period.
• A chance to be part of the prestigious Oetker Collection, known for its exceptional standards and global recognition.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management

Hospitality

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