Front Office & Guest Relations

Belmond Management Limited; Taormina; In loco; EUR 20.000 - 25.000; Tempo pieno

Descrizione del lavoro

A leading company in luxury hospitality, Belmond Management Limited, is seeking an upbeat Front Desk Agent for Villa Sant'Andrea, a Belmond Hotel in Taormina. The position involves welcoming guests, ensuring their satisfaction from arrival to departure, and maintaining professional service standards in a fast-paced environment.

Servizi

Training and development opportunities

Corporate Welfare provided

Staff Canteen service provided

Uniforms and dry-cleaning provided

Complimentary accommodation at Belmond hotels

Discounted rates for trains, cruises, and safaris

Team social events

2 days off per week

Competenze

• 1+ years of front desk agent experience preferred.
• Well-groomed, professional appearance.
• Excellent level of English and Italian; knowledge of a third language is a plus.

Mansioni

• Greeting and thanking guests in a sincere, friendly manner.
• Anticipating and addressing guests' needs.
• Collaborating with other departments to ensure guest satisfaction.

Conoscenze

Communication

Multitasking

Team Player

Formazione

High school diploma

Descrizione del lavoro

Front Desk Agent | Season 2025 | Villa Sant'Andrea, a Belmond Hotel

With balconies full of geraniums and subtropical gardens that border an exclusive Sicilian beach – Villa Sant’Andrea, a Belmond Hotel feels like a private home nestled in Taormina Mare. At the acclaimed restaurant, freshly caught fish and decadent desserts are enhanced by stunning sea views. Guests can relax in the heated infinity pool, wellness centre and stylish beach cabanas.

We are looking to hire an upbeat front desk agent to assist with checking guests in and out of our establishment. The front desk agent will assist guests with inquiries, problems, and complaints.

To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, proactive, and be skilled at multitasking in a fast-paced environment.

Front Desk Agent Responsibilities:

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.

Requirements

• High school diploma or suitable equivalent.
• 1+ years of front desk agent experience preferred.
• Well-groomed, professional appearance.
• Outstanding written and verbal communication skills.
• Team player.
• Available to work shifts, over weekends, and on public holidays.
• Excellent level of English and Italian, the knowledge of a third language will be considered a plus
• Seasonal contract according to Italian law "C.C.N.L. Settore Turismo - Federalberghi."
• Training and development opportunities.
• Corporate Welfare provided.
• Staff Canteen service provided
• All uniforms and dry-cleaning
• Team social events
• Complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris and discounted food and beverage
• Accommodation maybe provided upon request
• Time off: Enjoy 2 days off per week

ABOUT BELMOND

Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.

Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with remarkable properties that include the illustrious Venice Simplon-Orient-Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil’s Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality and identity, with a personalised team to match.

The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.

Belmond is an equal opportunities employer committed to diversity and inclusion in the workplace.