Front office agent - Stagione estiva 2025 Palazzo Seneca

Front Office Agent - Summer Season 2025 Palazzo Seneca, Norcia

Norcia, Italy

Company Description

Norcia, founded 600 years before Rome and birthplace of San Benedetto, is nestled within the natural beauty of the Monti Sibillini National Park. With its medieval city walls still intact, it is Italy's capital of black truffle. Since 1850, the Bianconi family has warmly hosted guests. Palazzo Seneca, dating from the 16th century, tells the story of Umbria. Renowned Italian artisans restored the property using local materials, blending colors, light, tradition, and design. The scents of the small herb garden, the flavors of local authentic products, and an unspoiled environment inspire the cuisine of the elegant Vespasia restaurant.

Job Description

The selected candidate, under the supervision of the Front Office Manager, will be responsible for:

1. Welcoming guests from arrival to departure
2. Informing guests about stay conditions, formalities, and hotel services
3. Anticipating guest needs, managing objections and observations, and presenting solutions promptly
4. Communicating necessary information to other departments
5. Managing the switchboard
6. Handling cash operations

Requirements include:

• Fluent Italian and English diplomas/degrees; knowledge of an additional language is a plus
• Experience in similar hotel roles
• Customer focus, communication skills, flexibility, teamwork, and availability

Additional Information

We seek motivated and passionate candidates to join our team, who can integrate into Palazzo Seneca's tradition and strong community ties, committed for generations to offering exceptional hospitality experiences.

Staff well-being is a priority, fostering a genuine attention to employee welfare. The position is offered as a fixed-term contract from April 1 to November, with remuneration according to the CCNL Turismo, based on experience and professionalism. Full-time availability with shifts and one day off per week is required. Accommodation and meals are provided for non-resident staff.