Front Office Agent – Pre – Opening

TN Italy; Roma; In loco; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

Join a forward-thinking hotel as a Front Office Agent in Rome, where your authentic style and attention to detail will create unforgettable experiences for guests. This role emphasizes exceptional customer service, teamwork, and a commitment to maintaining high standards. You'll manage front desk operations, handle inquiries, and ensure guest satisfaction while enjoying a range of benefits, including competitive salary and discounts at restaurants and hotels worldwide. Embrace this opportunity to grow and develop in a dynamic environment that values your contributions and well-being.

Servizi

Competitive salary

Recommend a friend scheme up to €750 gross

Ticket Meals

Attractive incentive schemes

50% F&B discount

Discounted hotel rates worldwide

26 days of holidays

One extra day off per year for wellbeing

Volunteering activities

Annual staff parties and outings

Competenze

• Knowledge of operating procedures and check-in procedures.
• Willingness to assist team members and attend training sessions.

Mansioni

• Greet and welcome guests at the front desk.
• Handle inquiries via phone and email, managing reservations.
• Ensure cleanliness and presentation in the workspace.

Conoscenze

Customer Service

Communication Skills

Teamwork

Attention to Detail

Formazione

High School Diploma

Strumenti

Open Table

Descrizione del lavoro

Front Office Agent – Pre – Opening, Roma

Client: artotel

Location: Roma

Job Category: Other

EU work permit required: Yes

Job Reference: 28555cda6539

Job Views: 1

Posted: 07.05.2025

Expiry Date: 21.06.2025

Job Description:

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If you know art’otel, you know we like to do things differently. Our guests come to us for something that goes beyond their usual hotel expectations, and that’s what you’ll deliver as our Front Office.

Your approach to the job will be inspired by your authentic style and self - always ready with care and attention, a clever tip, a recommendation that only you could give. You’ll know exactly who needs what and when, you’ll remember their names and you’ll use your creativity and experience to deliver a fantastic stay every time.

In your role as Front Office, you’ll discuss and agree on key objectives with your line manager to support your department’s goals. You’ll also take responsibility for your own development, embracing training opportunities we offer and learning from challenges and mistakes.

How you do it:

1. You’re responsible for offering the highest standard of service to our guests, ensuring all standards are maintained at all times.
2. You’ll greet, welcome, and direct guests at the front desk.
3. You’ll handle incoming calls, inquiries via email, and reservations.
4. You’ll follow security procedures, including monitoring the logbook and issuing visitor badges.
5. You’ll organize the reception area in compliance with office procedures, rules, and regulations.
6. You’ll manage cash, tabs, and transfer procedures according to company policies.
7. You’ll ensure meet-and-greet and farewell tasks meet company standards.
8. You’ll maintain high standards of cleanliness and presentation in your workspace and personal appearance.
9. You’ll follow guidance and instructions from your leadership team.

What you bring:

1. Knowledge of operating procedures, including Open Table, check-in procedures, floor plan, and room management.
2. A considerate and supportive team player, willing to assist wherever needed.
3. Respect for the environment, taking care of furniture, fixtures, and equipment, and reporting malfunctions.
4. Willingness to attend meetings and training sessions as required by the Head of Department.

There’s more to this job than outlined here — we’ll provide full details before you start. Additional responsibilities may be added temporarily or permanently based on the hotel’s needs.

Benefits include:

• Competitive salary
• Recommend a friend scheme up to €750 gross
• Ticket Meals
• Attractive incentive schemes
• 50% F&B discount at our restaurants and bars for your party
• Discounted hotel rates worldwide, including Radisson Hotel Group
• 26 days of holidays
• One extra day off per year for wellbeing
• One day per year for volunteering activities
• Opportunities within PPHE Hotel Group across Europe
• Annual staff parties and outings
• Onboarding and learning & development programs
• Additional benefits with our local partners

*See T&C policy for details and eligibility.