Front Office Agent - ME Milan Il Duca

Melia Hotels International S.A.(Meliá); Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

An international hotel chain in Milan is looking for a Front Office employee to manage guest check-ins and check-outs, ensuring timely and professional service. Fluency in English and a passion for hospitality are essential. The ideal candidate will have at least one year of experience in a similar role. Join a team where every member is considered VIP and experience constant personal and professional growth.

Servizi

Exclusive employee benefits

Flexible remuneration

Employee discount program

Competenze

• Candidate must be available to work various shifts including mornings, evenings, nights, weekends, and/or holidays.
• 1-year experience in a fast environment in the same or similar position in a hotel/resort.

Mansioni

• Check-in and check-out hotel guests in a timely and professional manner.
• Process all payments according to established procedures.
• Welcome guests in a friendly and professional manner.
• Communicate any outstanding guest requests to management.
• Respond appropriately to guest complaints.

Conoscenze

Fluent in English

Strong interpersonal relationships

Passion for hospitality

Descrizione del lavoro

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Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

Because belonging to the great Meliá family is being VIP

You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you

Mission: To manage properly all the activities related to Front Office Department

Main responsibilities:

Check-in and check-out hotel guests in a timely and professional manner.

Process all payments according to established procedures.

Welcome guests in a friendly, prompt, and professional manner

Register guests, issue room keys and provide information on hotel services and room location

Up-sell rooms when possible, to maximize hotel revenue

Accurately process all cash and credit card transactions in accordance with established procedures

Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

Respond appropriately to guest complaints

Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Perform other duties as assigned.

What are we looking for?

Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.

Must be fluent in English; other languages are preferred.

1-year experience in a fast environment in the same or similar position in a hotel/resort.

Passionate for Hospitality and with a strong attitude to interpersonal relationships

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.

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