Front Office Agent - ME Milan Il Duca

Melia Hotels International S.A.(Meliá); Milano; In loco; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading hotel chain in Milan is looking for a Front Office Agent to manage guest check-ins and check-outs. The ideal candidate will have at least 1 year of experience in hospitality, fluency in English, and a passion for customer service. If you enjoy providing a warm welcome to guests and working in a dynamic environment, this role offers opportunities for professional growth and exclusive benefits.

Servizi

Health and wellness initiatives

Flexible remuneration

Disounts and benefits through loyalty program

Competenze

• At least 1 year of experience in a similar role within a hotel or resort environment.
• Availability to work various shifts, including mornings, evenings, nights, weekends, and holidays.
• Passion for hospitality.

Mansioni

• Check-in and check-out guests in a timely and professional manner.
• Process all payments according to established procedures.
• Welcome guests warmly and provide information on hotel services and room locations.
• Upsell rooms to maximize revenue when possible.
• Communicate guest requests or issues to management for follow-up.

Conoscenze

Fluency in English

Strong interpersonal skills

Descrizione del lavoro

Position: Front Office Agent

Join the Meliá Family

Embark on a journey of growth and training with Meliá, where the possibilities are endless. Work across many countries and be part of a big family that values your professional development and personal belonging.

Enjoy exclusive benefits through our loyalty program, My MeliáRewards, and participate in the My MeliáBenefits program, which offers flexible remuneration, discounts, health and wellness initiatives, and charitable activities. Be proud to belong to Meliá.

Mission

To effectively manage all activities related to the Front Office Department.

Main Responsibilities

1. Check-in and check-out guests in a timely and professional manner.
2. Process all payments according to established procedures.
3. Welcome guests warmly and provide information on hotel services and room locations.
4. Upsell rooms to maximize revenue when possible.
5. Accurately process cash and credit card transactions.
6. Communicate guest requests or issues to management for follow-up.
7. Respond appropriately to guest complaints and perform service recovery gestures to ensure satisfaction.
8. Perform other duties as assigned.

Candidate Requirements

1. Availability to work various shifts, including mornings, evenings, nights, weekends, and holidays.
2. Fluency in English; additional languages are preferred.
3. At least 1 year of experience in a similar role within a hotel or resort environment.
4. Passion for hospitality and strong interpersonal skills.

Why Join Us?

At Meliá, every professional makes a difference. From junior staff to senior management, our team members are valued for their unique qualities, making Meliá a place for continuous growth and a passport to your future.

Our warmth, proximity, and passion create an unforgettable working experience, where you belong to a big family of VIP People.

Equal Opportunity

We are an equal opportunity employer, valuing diversity and inclusion. We do not discriminate based on disability, race, religion, age, or other protected categories.

Interested?

If you want to be a “Very Inspiring Person,” follow us on:

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