Front Office Agent (M / F)

Accor Hotels; Pavia; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Un leader international dans l'hôtellerie est à la recherche d'un réceptionniste pour accueillir les invités au Novotel Milano Linate. Ce rôle crucial implique de gérer les check-in/check-out, de répondre aux besoins des clients et d'assurer un service impeccable.

Servizi

Cartes de réduction Accor

Opportunités de formation et de développement

Faire partie d'une entreprise internationale

Competenze

• Fluente in italiano e inglese, buona conoscenza di una terza lingua.
• Abilità interpersonali e spirito di squadra.

Mansioni

• Accueillir les clients à l'arrivée et au départ.
• Coordonner l'attribution des chambres avec le service de nettoyage.
• Anticiper les besoins des clients et répondre à leurs demandes.

Conoscenze

Compétences interpersonnelles

Service à la clientèle

Connaissance des langues

Descrizione del lavoro

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Job Description

We are looking for one receptionist to welcome our guests at Novotel Milano Linate. As the first point of contact for our hotel, the receptionist will play a crucial role to impact positively our guest.

Responsibilities :

• Check in and check out
• Allocate rooms coordinating with the housekeeping department.
• Anticipate guests' needs and handle their inquiries
• Have complete knowledge of the hotel, including room types, relative features and facilities, rates, F&B outlets and promotions.
• During the night shift, be responsible for activities such as hotel closing, cash collection, and anticipating the needs of the next day.

Qualifications

Careful of others and the environment around you : you contribute to making the stay as impeccable as unforgettable by bringing your little personal touch! With a strong team spirit and a keen sense of interpersonal skills, you are attentive to the needs of guests.

Very fluent in Italian and English, you also have a good knowledge of a third language.

By joining us as a receptionist, you will become a Heartist.

Additional Information

What we offer :

• Be part of an international company
• Work for a leader brand as Accor present in more than 110 countries
• Training, development and career opportunities
• Benefits according to the role
• Accor discounts card

Accor offers you training in all the hotel jobs throughout your career and infinite possibilities for career development across multiple establishments and brands within the group's hotels.

Our commitment to Diversity & Inclusion : We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

We will be waiting for you!

Be ALL you are with all your Heart #LimitlessCareers

The job offer refers to both genders in accordance with the provisions of Legislative Decree 903 / 77 and Legislative Decree 125 / 91.

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