Front Office Agent (M/F)

AccorHotel; Milano; In loco; EUR 24.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading international hotel group in Milano seeks a receptionist to manage guest check-ins and inquiries. The role involves coordinating with housekeeping and ensuring an impeccable guest experience. Fluency in Italian and English is essential, along with strong interpersonal skills. This is an opportunity to join a supportive team and enjoy benefits like ongoing training and an Accor discounts card.

Servizi

Accor discounts card

Training and development opportunities

Benefits according to the role

Competenze

• Strong team spirit and interpersonal skills.
• Attention to the needs of guests.
• Responsible during night shifts for hotel operations.

Mansioni

• Check in and check out guests.
• Coordinate room allocations with housekeeping.
• Anticipate guest needs and handle inquiries.
• Maintain knowledge of hotel facilities and rates.
• Oversee hotel closing and cash collections at night.

Conoscenze

Fluent in Italian

Fluent in English

Knowledge of a third language

Interpersonal skills

Descrizione del lavoro

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

We are looking for one receptionist to welcome our guests at Novotel Milano Linate.

As the first point of contact for our hotel, the receptionist will play a crucial role to impact positively our guest.

Responsibilities:

• Check in and check out
• Allocation rooms coordinating with the housekeeping department.
• Anticipating guests needs and handle their inquiries
• Having a complete knowledge of the hotel, including room types, relative features and facilities, rates, F&B outlets and promotions, etc.
• During the night shift, you are responsible for the activities such as: hotel closing, cash collection, and anticipating the needs of the next day.

Careful of others and the environment around you: you contribute to making the stay as impeccable as unforgettable by bringing your little personal touch!

With a strong team spirit and a keen sense of interpersonal skills, you are attentive to the needs of guests.

Very fluent in Italian and English, you also have a good knowledge of a third language

By joining us as a receptionist, you will become an Heartist

What we offer:

• Be part of an international company
• Work for a leader brand as Accor present in more than 110 countries
• Training, development and career opportunities
• Benefits according to the role
• Accor discounts card

What's more, Accor offers you training in all the hotel jobs throughout your career and infinite possibilities for career development across multiple establishments and brands within the group's hotels.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

We will be waiting for you!

Be ALL you are with all your Heart #LimitlessCareers

The job offer refers to both gender in accordance with the provisions of Legislative Decree 903/77 and Legislative Decree 125/91