Front Office Agent (M/F)

Novotel Hotels; Milano; In loco; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

An established industry player seeks a dedicated receptionist to be the first point of contact for guests at a vibrant hotel. In this role, you'll manage check-ins and check-outs, coordinate with housekeeping, and ensure that guests feel welcomed and valued. With a focus on personal touch and exceptional service, this position offers a chance to grow within an international company that values diversity and inclusion. Join a team that supports your development and offers numerous career opportunities across various brands. If you're passionate about hospitality and eager to make a difference, this is the perfect opportunity for you.

Servizi

International company exposure

Career development opportunities

Accor discounts card

Training and development programs

Competenze

• Strong team spirit and interpersonal skills.
• Attention to guests' needs and environment.

Mansioni

• Check in and check out guests efficiently.
• Coordinate room allocations with housekeeping.
• Anticipate guests' needs and handle inquiries.

Conoscenze

Fluency in Italian

Fluency in English

Interpersonal Skills

Customer Service

Descrizione del lavoro

Descrizione dell'azienda

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Descrizione del lavoro

We are looking for one receptionist to welcome our guests at Novotel Milano Linate.

As the first point of contact for our hotel, the receptionist will play a crucial role to impact positively our guest.

Responsibilities

• Check in and check out
• Allocation rooms coordinating with the housekeeping department.
• Anticipating guests needs and handle their inquiries
• Having a complete knowledge of the hotel, including room types, relative features and facilities, rates, F&B outlets and promotions, etc.
• During the night shift, you are responsible for the activities such as: hotel closing, cash collection, and anticipating the needs of the next day.
  
  

Qualifiche

Careful of others and the environment around you: you contribute to making the stay as impeccable as unforgettable by bringing your little personal touch!

With a strong team spirit and a keen sense of interpersonal skills, you are attentive to the needs of guests.

Very fluent in Italian and English, you also have a good knowledge of a third language

By joining us as a receptionist, you will become an Heartist

Informazioni aggiuntive

What We Offer

• Be part of an international company
• Work for a leader brand as Accor present in more than 110 countries
• Training, development and career opportunities
• Benefits according to the role
• Accor discounts card
  
  

Your Development

What's more, Accor offers you training in all the hotel jobs throughout your career and infinite possibilities for career development across multiple establishments and brands within the group's hotels.

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

We will be waiting for you!

Be ALL you are with all your Heart

The job offer refers to both gender in accordance with the provisions of Legislative Decree 903/77 and Legislative Decree 125/91