Front Office Agent (M/F)

AccorHotel; Como; In loco; EUR 24.000 - 30.000; Tempo pieno

Descrizione del lavoro

An international hotel chain is seeking a receptionist for their hotel in Como. The ideal candidate will warmly welcome guests, ensure smooth check-ins and check-outs, and coordinate with the housekeeping department. Fluency in Italian and English is required, along with strong interpersonal skills. This full-time role offers career development opportunities and benefits typical in the hospitality industry.

Servizi

Accor discounts card

Training and development opportunities

Be part of an international company

Competenze

• Strong team spirit and interpersonal skills are essential.
• Ability to anticipate guest needs and handle inquiries.
• Attention to detail for an impeccable guest experience.

Mansioni

• Check in and check out guests.
• Coordinate room allocations with housekeeping.
• Manage nightly activities such as cash collection.
• Provide knowledge of hotel features and promotions.

Conoscenze

Fluent in Italian

Fluent in English

Knowledge of a third language

Interpersonal skills

Descrizione del lavoro

Overview

We are looking for one receptionist to welcome our guests at Ibis COMO. As the first point of contact for our hotel the receptionist will play a crucial role to impact positively our guest.

Responsibilities

• Check in and check out
• Allocation rooms coordinating with the housekeeping department.
• Anticipating guests needs and handle their inquiries
• Having a complete knowledge of the hotel including room types relative features and facilities rates F&B outlets and promotions etc.
• During the night shift you are responsible for the activities such as : hotel closing cash collection and anticipating the needs of the next day

Qualifications

• Careful of others and the environment around you : you contribute to making the stay as impeccable as unforgettable by bringing your little personal touch!
• With a strong team spirit and a keen sense of interpersonal skills you are attentive to the needs of guests.
• Very fluent in Italian and English you also have a good knowledge of a third language
• By joining us as a receptionist you will become an Heartist

Additional Information :

Contract: Full Time

What we offer :

• Be part of an international company
• Work for a leader brand as Accor present in more than 110 countries
• Training development and career opportunities
• Benefits according to the role
• Accor discounts card

Your development :

Whats more Accor offers you training in all the hotel jobs throughout your career and infinite possibilities for career development across multiple establishments and brands within the groups hotels.

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit will be waiting for you!

Be ALL you are with all your Heart #LimitlessCareers

The job offer refers to both gender in accordance with the provisions of Legislative Decree 903 / 77 and Legislative Decree 125 / 91

Remote Work : No

Employment Type : Full-time

Key Skills

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Experience : years

Vacancy : 1