Front Office Agent - INNSiDE Milano Torre GalFa

Melia Hotels International S.A.(Meliá); Milano; In loco; EUR 20.000 - 28.000; Tempo pieno

Descrizione del lavoro

A leading hotel group in Milano is seeking a Front Desk team member to manage guest check-ins and check-outs and provide exceptional customer service. Ideal candidates will have a passion for hospitality, at least 1 year of experience in a similar role, and the flexibility to work various shifts. The role offers a chance to be part of a supportive family-like work environment, with benefits including exclusive employee rewards.

Servizi

Employee loyalty program

Flexible remuneration

Exclusive discounts on products and services

Competenze

• At least 1 year of experience in a similar role in a hotel or resort environment.
• Availability to work various shifts including mornings, evenings, nights, weekends, and holidays.

Mansioni

• Check-in and check-out hotel guests efficiently and professionally.
• Welcome guests warmly and provide information on hotel services.
• Respond appropriately to guest complaints and make service recovery gestures.

Conoscenze

Fluency in English

Interpersonal skills

Customer service

Descrizione del lavoro

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Area : Front Desk

Location : Milano, IT

The world is yours with Meliá”

Joining Meliá means embarking on a journey without borders, with endless opportunities for growth and training. It means knowing that the world is yours and that you can work in many countries, feeling part of a big family.

It signifies starting one of the most exciting journeys of your life, a journey where inspiration is always present. Do you dare to own your professional career in an inspiring world?

Belonging to the great Meliá family makes you VIP

You will enjoy My MeliáRewards , an exclusive loyalty program for our employees with benefits and advantages.

Additionally, enjoy My MeliáBenefits , offering flexible remuneration, exclusive discounts on various products and services, support for active and healthy lifestyles, and charitable initiatives. Be proud to belong to Meliá as we are of you.

Job Summary : To effectively manage all activities related to the Front Office Department.

What will I be doing?

• Check-in and check-out hotel guests efficiently and professionally.
• Process all payments following established procedures.
• Welcome guests warmly, promptly, and professionally.
• Register guests, issue room keys, and provide information on hotel services and room locations.
• Upsell rooms when possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions as per procedures.
• Communicate any guest requests or issues to management for follow-up.
• Respond appropriately to guest complaints.
• Make service recovery gestures to ensure guest satisfaction.
• Perform other duties as assigned.

What are we looking for?

Availability to work various shifts including mornings, evenings, nights, weekends, and holidays.

Fluency in English; additional languages are preferred.

At least 1 year of experience in a similar role in a hotel or resort environment.

Passion for hospitality and strong interpersonal skills.

At Meliá, we are all VIP

Great professionals who make everyday life easier and exceptional. From junior to senior staff, everyone has unique qualities that make working at Meliá an opportunity for growth and a passport to create your future wherever you want.

Our warmth, proximity, and passion make working at Meliá an unforgettable experience, full of emotional moments, and foster a feeling of belonging to a big family with people like you, VIP People.

We are an equal opportunity employer and value diversity. We do not discriminate based on disability, race, religion, age, or any other protected category under laws. We believe diversity and inclusion are critical to our success as a global company.

If you want to be a “ Very Inspiring Person ,” follow us on :

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