Front Office Agent - INNSiDE Milano Torre GalFa

Melia Hotels International S.A.(Meliá); Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Meliá Hotels seeks a Front Desk professional in Milano to manage hotel guest activities efficiently. Responsibilities include check-in/out, handling payments, and addressing guest concerns with exceptional care. Ideal candidates will have a passion for hospitality, strong interpersonal skills, and fluency in English.

Servizi

My MeliáRewards Program

Flexible remuneration

Exclusive discounts

Support for healthy lifestyles

Competenze

• At least 1 year of experience in a similar role in a hotel or resort environment.
• Fluency in English; additional languages are preferred.
• Passion for hospitality and strong interpersonal skills.

Mansioni

• Check-in and check-out hotel guests efficiently and professionally.
• Process payments and communicate guest requests or issues to management.
• Respond to guest complaints and ensure satisfaction.

Conoscenze

Hospitality

Interpersonal Skills

Fluency in English

Descrizione del lavoro

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Area: Front Desk

Location: Milano, IT

“The world is yours with Meliá”

Joining Meliá means embarking on a journey without borders, with endless opportunities for growth and training. It means knowing that the world is yours and that you can work in many countries, feeling part of a big family.

It signifies starting one of the most exciting journeys of your life, a journey where inspiration is always present. Do you dare to own your professional career in an inspiring world?

Belonging to the great Meliá family makes you VIP

You will enjoy My MeliáRewards, an exclusive loyalty program for our employees with benefits and advantages.

Additionally, enjoy My MeliáBenefits, offering flexible remuneration, exclusive discounts on various products and services, support for active and healthy lifestyles, and charitable initiatives. Be proud to belong to Meliá as we are of you.

Job Summary: To effectively manage all activities related to the Front Office Department.

What will I be doing?

• Check-in and check-out hotel guests efficiently and professionally.
• Process all payments following established procedures.
• Welcome guests warmly, promptly, and professionally.
• Register guests, issue room keys, and provide information on hotel services and room locations.
• Upsell rooms when possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions as per procedures.
• Communicate any guest requests or issues to management for follow-up.
• Respond appropriately to guest complaints.
• Make service recovery gestures to ensure guest satisfaction.
• Perform other duties as assigned.

What are we looking for?

• Availability to work various shifts including mornings, evenings, nights, weekends, and holidays.
• Fluency in English; additional languages are preferred.
• At least 1 year of experience in a similar role in a hotel or resort environment.
• Passion for hospitality and strong interpersonal skills.

At Meliá, we are all VIP

Great professionals who make everyday life easier and exceptional. From junior to senior staff, everyone has unique qualities that make working at Meliá an opportunity for growth and a passport to create your future wherever you want.

Our warmth, proximity, and passion make working at Meliá an unforgettable experience, full of emotional moments, and foster a feeling of belonging to a big family with people like you, VIP People.

We are an equal opportunity employer and value diversity. We do not discriminate based on disability, race, religion, age, or any other protected category under laws. We believe diversity and inclusion are critical to our success as a global company.

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