Front Office Agent - INNSiDe Milano Torre GalFa

Melia Hotels International; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Join a leading global hotel chain as a Front Office Manager, managing guest experiences through check-ins and payments, while ensuring exceptional service standards. This role promises a dynamic work environment with opportunities for personal and professional growth within a diverse team focused on delivering hospitality excellence.

Competenze

• At least 1 year of experience in a similar role within a hotel or resort environment.
• Availability to work various shifts including mornings, evenings, nights, weekends, and holidays.
• Passion for hospitality.

Mansioni

• Check-in and check-out hotel guests in a timely and professional manner.
• Process all payments according to established procedures.
• Respond appropriately to guest complaints and ensure satisfaction.

Conoscenze

Interpersonal skills

Fluency in English

Guest satisfaction

Descrizione del lavoro

Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family.

It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step.

Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá?

REMEMBER : Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed.

Mission of the role : To properly manage all activities related to the Front Office Department.

Responsibilities include:

1. Check-in and check-out hotel guests in a timely and professional manner.
2. Process all payments according to established procedures.
3. Welcome guests in a friendly, prompt, and professional manner.
4. Register guests, issue room keys, and provide information on hotel services and room location.
5. Upsell rooms when possible to maximize hotel revenue.
6. Accurately process all cash and credit card transactions in accordance with established procedures.
7. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
8. Respond appropriately to guest complaints.
9. Make appropriate service recovery gestures to ensure total guest satisfaction.
10. Perform other duties as assigned.

Requirements:

• Availability to work various shifts including mornings, evenings, nights, weekends, and holidays.
• Fluency in English; other languages are preferred.
• At least 1 year of experience in a similar role within a hotel or resort environment.
• A passion for hospitality and strong interpersonal skills.

At Meliá, we are all VIP

Great professionals who make everyday life easier and exceptional. From junior to senior staff, everyone has unique qualities that make working at Meliá an opportunity for growth and a chance to build your future wherever you want.

Our warmth, proximity, and passion for our work make working at Meliá an unforgettable experience, full of emotional moments and the feeling of belonging to a big family of VIP People.

We are committed to equal opportunities and promoting diversity and inclusion, avoiding discrimination based on disability, race, religion, gender, or age. We believe diversity is essential for our success as a global company.

We also support sustainable growth through a socially responsible team, guided by our motto: "Towards a sustainable future, from a responsible present."

If you want to be a “Very Inspiring Person,” follow us on:

TIKTOK – LINKEDIN – INDEED – GLASSDOOR