Front Office Agent Hotel

Casa Rex Srl; Firenze; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Un gruppo alberghiero di lusso a Firenze è alla ricerca di un Front Desk Agent da inserire nel team del Front Office. Il candidato ideale deve avere almeno un anno di esperienza in hotel di categoria simile, un'ottima conoscenza dell'inglese e competenze negli strumenti di gestione alberghiera. È previsto un contratto a tempo pieno con retribuzione tra €1.200 e €1.500 al mese. La posizione richiede disponibilità a lavorare durante i festivi e su turni.

Competenze

• Esperienza di almeno 1 anno in hotel di categoria simile o superiore.
• Ottima conoscenza dell'inglese (livello B2 o superiore).
• Conoscenza operativa dei principali software di gestione alberghiera.

Mansioni

• Accogliere i clienti con professionalità e cortesia.
• Gestire le procedure di check-in e check-out.
• Fornire informazioni dettagliate sui servizi dell'hotel.

Conoscenze

Eccellenti capacità comunicative e interpersonali

Capacità di problem solving

Flessibilità nella gestione degli orari

Orientamento al servizio clienti

Formazione

Diploma di scuola superiore o laurea in turismo/lingue

Strumenti

Software di gestione alberghiera (e.g., Opera, Protel)

Descrizione del lavoro

Who We Are

We are a renowned group in the hospitality sector, currently managing two prestigious 4-star hotels in Florence. Our first hotel, opened in 2017, has built a solid reputation for service excellence and guest satisfaction. We are now preparing to open our second luxury property, aiming to set a new standard for hospitality in Florence's historic city center. To ensure impeccable service from the first guest interaction, we are looking for a

Front Desk Agent

to join our Front Office team.

Role Objective

Provide exceptional guest service at the front desk, manage reservations, and ensure a smooth check-in and check-out process.

Main Responsibilities

• Greet guests professionally, courteously, and attentively.
• Handle check-in and check-out procedures efficiently and accurately.
• Provide detailed information about hotel services, local attractions, and events.
• Manage bookings via the hotel management software, including phone and online reservations.
• Maintain updated records of arrivals and departures.
• Collaborate with other departments to enhance guest satisfaction.
• Address guest complaints and special requests promptly and effectively.
• Keep the reception area and guest information materials tidy and presentable.

Mandatory Requirements

• High school diploma or university degree in tourism, languages, or related fields (preferred).
• At least 1 year of experience in similar or higher category hotels.
• Excellent command of English (B2 level or higher).
• Proficiency in French and/or German (B2 level or higher).
• Knowledge of a third foreign language is a plus.
• Operational knowledge of major hotel management software (e.g., Opera, Protel, Mews).
• Familiarity with major OTA channels and booking systems.

Technical and Soft Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving and stress management abilities.
• Attention to detail and accuracy in administrative tasks.
• Teamwork and collaboration skills across departments.
• Flexibility to work shifts, including weekends and holidays.
• Discretion, reliability, and strong customer service orientation.
• Passion for hospitality and commitment to service excellence.

Why Join Our Team?

• Be part of a dynamic, growing hospitality group in Florence.
• Gain experience in a luxury property focused on quality and detail.
• Work in a collaborative environment dedicated to service excellence.
• Enjoy a competitive salary and opportunities for professional growth.

Contratto di lavoro : Tempo pieno, tempo indeterminato, tempo determinato

Durata contratto : 12 mesi

Retribuzione : €1.200,00 - €1.500,00 per month

Availability:

• Festive periods
• Shifts
• Day shift
• Night shift

Language: English (Mandatory)