Front Office Agent, Hampton Venice

Apex Alliance Hotel Management; Venezia; In loco; EUR 20.000 - 25.000; Tempo pieno

Descrizione del lavoro

A leading hotel management company is seeking a detail-oriented Front Office Receptionist for their new location in Venice. The ideal candidate will provide exceptional guest service, manage reservations, and ensure a seamless check-in/check-out experience, all while fostering a welcoming atmosphere. Join a dynamic team and make an impact in an exciting environment with opportunities for professional growth.

Servizi

Competitive salary and benefits package

Opportunities for professional growth and career advancement

Comprehensive training and development programs

Discounted rates for stays and dining at hotels

Competenze

• Previous experience in a front office or customer service role, preferably in a hotel.
• Excellent communication skills in Italian and English.

Mansioni

• Greet guests upon arrival, providing a friendly and professional impression.
• Manage check-in and check-out processes efficiently.
• Respond to guest complaints and maintain a clean reception area.

Conoscenze

Communication

Interpersonal Skills

Problem-solving

Attention to Detail

Formazione

High school diploma or equivalent

Training in hospitality or related field

Strumenti

Property Management Systems (PMS)

Descrizione del lavoro

We are looking for a determined, detail-oriented receptionist to join our team at the brand new Hampton by Hilton Venice Isola Nuova.

Position Overview:

As the Front Office Receptionist, you will be the first point of contact for our guests, playing a crucial role in ensuring their stay is pleasant and comfortable. You will be expected to handle check-in and check-out, manage reservations, and provide information about the hotel and the area. This role requires excellent communication skills, a friendly attitude and the ability to work in a fast-paced environment.

Primary Responsibilities:

• Greet guests upon arrival, providing a friendly and professional first impression.
• Manage the check-in and check-out process efficiently and accurately.
• Handle guest questions and requests in person and over the phone.
• Manage reservations, including changes and cancellations, using the hotel's property management system.
• Provide information on hotel services, amenities, and local attractions.
• Respond to guest complaints and concerns in a timely and professional manner.
• Maintain a clean and organized reception area.
• Collaborate with other hotel departments to ensure a seamless guest experience.
• Perform necessary administrative tasks, including billing and cash handling.
  
  
  

Qualifications

• High school diploma or equivalent; training in hospitality or a related field is a plus.
• Previous experience in a front office or customer service role, preferably in a hotel.
• Strong communication and interpersonal skills.
• Computer proficiency and experience with property management systems (PMS) preferred.
• Ability to work flexible hours, including weekends, holidays and overnight shifts.
• Excellent problem-solving skills and attention to detail.
• Positive attitude and passion for hospitality.
• Good communication skills in Italian and English, other languages are a plus.
  
  
  

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and career advancement within a leading hotel brand.
• Supportive and collaborative work environment that values innovation and teamwork.
• Comprehensive training and development programs.
• Opportunities to make a significant impact in a brand new hotel.
• Discounted rates for stays and dining at internationally branded hotels.
  
  
  

Be part of a globally recognized brand in one of the world's most iconic cities. Apply today! https://apex-alliance-hotel-management.factorialhr.com/#jobs

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