Front Office Agent - Franchise

Hilton Worldwide, Inc.; Perugia; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A renowned hotel brand in Perugia is seeking a Front Office Agent to manage daily operations and enhance customer experiences. The ideal candidate will demonstrate excellent communication skills and a commitment to high customer service standards. The position offers a full-time contract, competitive salary, and numerous employee benefits including travel discounts.

Servizi

Employee discounts on stays

Team building programme

Annual team party

Competenze

• Previous experience in a customer-focused industry.
• Commitment to delivering a high level of customer service.
• Ability to work independently and as part of a team.

Mansioni

• Manage reception including check in/out procedures.
• Respond to Guest queries in a timely manner.
• Maximize room occupancy using up-selling techniques.

Conoscenze

Customer service experience

Positive attitude

Good communication skills

IT proficiency

Descrizione del lavoro

Overview

Job Requirements

Rosetta Perugia Hotel Tapestry Collection by Hilton is looking for a Front Office Agent!

A Front Office Agent takes part in daily Front Office operations and works with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector.

Responsibilities

As Front Office Agent, you will take part in daily Front Office operations and work with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector. A Front Office Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards :

• Ensure accurate and efficient running of reception including check in / out procedures
• Respond to Guest queries in a timely and efficient manner
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and / or other departments
• Demonstrate a high level of customer service at all times
• Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Ensure all Guest deliveries and messages are received effectively and efficiently
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Attend appropriate training courses, when required
• Follow and adhere to company brand standards
• Assist other departments wherever necessary and maintain good working relationships with Team Members

What are we looking for?

Front Office Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

Benefits

What you can expect :

• A salary in accordance with professional level
• Full-time contract
• Employee discounts on stays at Hilton Worldwide through the international Go Hilton travel program
• Team building programme
• Annual team party and monthly team member forums

Disclaimer

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

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