Front Office Agent (d/f/m)

Leonardo Hotels; Roma; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Un'azienda innovativa cerca un Agente di Front Office per il NYX Hotel di Roma. Questa posizione offre l'opportunità di lavorare in un ambiente dinamico e stimolante, dove il servizio clienti è al centro dell'esperienza. Con un design moderno e una posizione ideale, il candidato avrà la possibilità di interagire con ospiti provenienti da tutto il mondo, garantendo un'accoglienza calorosa e professionale. Se sei appassionato di ospitalità e desideri far parte di un team che celebra la diversità e l'autenticità, questa è l'opportunità che fa per te.

Servizi

Supporto per conciliare vita lavorativa e familiare

App per dipendenti 'LEAPP'

Sconti su alloggi e ristoranti

Programmi di formazione e sviluppo

Eventi di team

Competenze

• Esperienza di almeno 1 anno come agente di front office o reception.
• Ottime capacità comunicative in inglese e italiano.

Mansioni

• Assicurare che gli ospiti si sentano a casa con un servizio personale.
• Gestire le operazioni di check-in e check-out.

Conoscenze

Servizio clienti

Comunicazione in inglese

Comunicazione in italiano

Gestione dello stress

Lavoro di squadra

Formazione

Laurea in gestione alberghiera

Laurea in studi turistici

Descrizione del lavoro

Front Office

Professionals

NYX Hotel Rome

About us

NYX Hotels are lifestyle hubs, vibrant, open and inspiring. Each hotel breathes the individual spirit of its city. The brand is named after NYX, the Greek goddess of the night.

Every guest is welcomed by the ‘City Lovers’, employees of the hotels - locals who experience their city full of passion and love and pass this enthusiasm on to their guests - every day.

TheNYX Hotel Rome by Leonardo Hotels offers a unique blend of luxury and vibrant energy in the heart of Rome, perfect for solo travelers, couples, and business guests. With its modern design, vibrant colors, and ideal location near the Spanish Steps and the Vatican, the hotel provides comfortable accommodations and excellent amenities such as a fitness area, outdoor pool, sauna, and meeting rooms. Its lively restaurants and bar and relaxing atmosphere make it the perfect place to experience art, comfort, and fun in Rome.

Join the City Lover team and start your career journey as a Front Office Agent (d/f/m).

What we offer

• Support in reconciling work and family life
• Europe-wide employee app "LEAPP"
• Discounts on accommodation and in the restaurants of the Fattal Hotel Group
• Training and development programmes at our Leonardo Academy
• Team events

Your main duties

• You make sure the guests feel at home, by providing the best personal service
• Handling the check-in and check-out operations
• Handling administrative tasks
• Providing guests with information they may need about the hotel and city of Roma
• Answering phone calls

Your Profile

• BE YOURSELF - Be authentic and yourself
• Bachelor’s degree in Hotel Management or Tourism studies
• Hospitality is in your veins
• At least 1-year experience as front office agent or reception
• Sense of responsibility, ability to work in team, resistant to stress
• Flexibility in working early, late and night shifts
• Very good speaking and writing skills in English and Italian, other languages are a plus

BE YOURSELF – with us, your personality counts! In the Leonardo Family we unite people of different origins and religions, different genders and ages, sexual orientation or possible disabilities. This diversity makes us strong, every day.

We look forward to receiving your online application as Front Office Agent (d/f/m).

Your Contact Person

Federica Finotti

HR Assistant

NYX Hotel Rome

Via Cicerone 55

00193 Rome