Front Office Agent (d/f/m)

Leonardo Hotels; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading hotel group in Milan is seeking a Front Office Agent to provide top-notch service to guests. The ideal candidate will have a Bachelor's degree in Hotel Management and at least one year of experience in a similar role. Key responsibilities include guest check-in/check-out and providing information about the hotel and city. Fluency in English and Italian is essential. The position offers various benefits including work-life balance support and training opportunities.

Servizi

Support in reconciling work and family life

Employee app 'LEAPP'

Discounts on accommodation

Training and development programmes

Competenze

• At least 1-year experience as Front Office Agent or Receptionist.
• Ability to work in a team and under stress.
• Very good speaking and writing skills in English and Italian.

Mansioni

• Ensure guests feel at home by providing the best personal service.
• Handle the check-in and check-out operations.
• Provide guests with information about the hotel and city.

Conoscenze

Personal service

Communication in English

Communication in Italian

Teamwork

Flexibility

Formazione

Bachelor’s degree in Hotel Management

Descrizione del lavoro

Overview

Front Office Professionals – NYX Milan

BE YOURSELF – with us, your personality counts! In the Leonardo Family we unite people of different origins and religions, different genders and ages, sexual orientation or possible disabilities. This diversity makes us strong, every day.

Join our team and start your career journey with us as Front Office Agent (d/f/m)!

What we offer

• Support in reconciling work and family life
• Europe-wide employee app "LEAPP"
• Discounts on accommodation and in the restaurants of the Fattal Hotel Group
• Training and development programmes at our Leonardo Academy
• Team events

Your Main Duties

• You make sure the guests feel at home, by providing the best personal service
• Handling the check-in and check-out operations
• Handling administrative tasks
• Providing guests with information they may need about the hotel and city of Milan
• Answering phone calls

Your Profile

• BE YOURSELF - Be authentic and yourself
• Tourism studies or Bachelor’s degree in Hotel Management
• Hospitality is in your veins
• At least 1-year experience as Front Office Agent or Receptionist
• Sense of responsibility, ability to work in team, resistant to stress
• Flexibility in working early, late and night shifts
• Very good speaking and writing skills in English and Italian, other languages are a plus

We look forward to receiving your online application as Front Office Agent (d/f/m)!

Your Contact Person

Federica Finotti
HR Assistant
NYX Milan
Piazza IV Novembre 3 - 20124 Milano