Front Office Agent (d/f/m)

Leonardo Hotels; Lombardia; In loco; EUR 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading hotel company in Italy is seeking a Front Office Agent to ensure guests feel at home and provide excellent personal service. The role involves handling check-in/out operations and offering information about the hotel and Milan. Candidates should have a degree in hotel management and experience in hospitality. Proficiency in English and Italian is required, with flexibility for various shifts.

Servizi

Discounts on accommodation

Training and development programmes

Support in work-life balance

Team events

Competenze

• At least 1-year experience as Front Office Agent or Receptionist.
• Very good speaking and writing skills in English and Italian.
• Flexibility to work early, late, and night shifts.

Mansioni

• Provide the best personal service to guests.
• Handle check-in and check-out operations.
• Answer guest inquiries regarding the hotel and city.

Conoscenze

Excellent customer service

Teamwork

Resilience under stress

Flexibility in shifts

Communication skills in English and Italian

Formazione

Tourism studies or Bachelor’s degree in Hotel Management

Descrizione del lavoro

Front Office

Professionals

NYX Milan

About us

BE YOURSELF – with us, your personality counts! In the Leonardo Family we unite people of different origins and religions, different genders and ages, sexual orientation or possible disabilities. This diversity makes us strong, every day.

Join our team and start your career journey with us as Front Office Agent (d/f/m)!

What we offer

• Support in reconciling work and family life
• Europe-wide employee app "LEAPP"
• Discounts on accommodation and in the restaurants of the Fattal Hotel Group
• Training and development programmes at our Leonardo Academy
• Team events

Your Main Duties

• You make sure the guests feel at home, by providing the best personal service
• Handling the check-in and check-out operations
• Handling administrative tasks
• Providing guests with information they may need about the hotel and city of Milan
• Answering phone calls

Your Profile

• BE YOURSELF - Be authentic and yourself
• Tourism studies or Bachelor’s degree in Hotel Management
• Hospitality is in your veins
• At least 1-year experience as Front Office Agent or Receptionist
• Sense of responsibility, ability to work in team, resistant to stress
• Flexibility in working early, late and night shifts
• Very good speaking and writing skills in English and Italian, other languages are a plus

We look forward to receiving your online application as Front Office Agent (d/f/m)!

Your Contact Person

Federica Finotti

HR Assistant

NYX Milan

Piazza IV Novembre 3 - 20124 Milano