Front office agent

Hyatt Centric Milan Centrale; Varese; In loco; EUR 22.000 - 30.000; Tempo pieno

Descrizione del lavoro

A luxury hotel is seeking a Front Office Agent to ensure exceptional service at every guest interaction. This role requires flexibility and demands a proactive approach to enhance the guest experience, ensuring all needs are anticipated and fulfilled throughout their stay.

Competenze

• Minimum 6 months of experience in the same role, preferably in luxury hotels.
• Excellent knowledge of English; a second foreign language is preferred.

Mansioni

• Provide excellent service during guests' stay, from check-in to check-out.
• Control daily agenda and Logbook for updates.
• Respond to general Front Office responsibilities.

Conoscenze

Customer Service

Problem Solving

Communication

Flexibility

Descrizione del lavoro

The Front Office Agent will be responsible for providing excellent and consistent service to guests before arrival, upon arrival, and during their stay, from check-in to check-out, in order to create memorable and personalized experiences for all guests. They must deliver the highest quality of service at all times and anticipate and exceed guest expectations. At beginning of each shift, always control the daily agenda & Logbook in order to check any last minute changes, and to double check that services are indeed confirmed with restaurant, transportation services ecc.

Provide normal FO Agent activities such as Check in, Check out, @ info email inbox control, scheduled with the usual Front Office shifts (AM-PM-NIGH)

Respond to general Front Office responsibilities

Provides a variety of business services such as shipping packages and assisting with printing needs.

• Previous experience of at least 6 months in the same role, preferably in luxury hotel establishments;
• Flexibility in working hours and availability to work shifts / weekends;

Excellent knowledge of English, knowledge of a second foreign language will be a preferred requirement.