Front Office Agent

JR Italy; Siena; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

An award-winning luxury boutique hotel in the heart of the Tuscan countryside is seeking a passionate Front Office Agent. This role is crucial for ensuring an exceptional guest experience, from check-in to check-out, while providing vital support to the hotel's operations. With a focus on outstanding customer service, the ideal candidate will possess excellent communication skills and the ability to handle stressful situations with grace. Enjoy a competitive package that includes food and accommodation while working in a stunning environment surrounded by organic farms and vineyards.

Servizi

Food included

Accommodation included

Competenze

• At least two years of experience in a similar role in luxury hotels.
• Knowledge of LQA standards is preferred.

Mansioni

• Provide reception, cashier, and internal reports.
• Welcome guests and assign rooms, ensuring exceptional service.

Conoscenze

Fluent English

Customer Service

Problem-Solving

Communication Skills

Organizational Skills

Strumenti

Hotel Management Software

Descrizione del lavoro

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We are looking for a passionate and enthusiastic Front Office Agent for Borgo Santo Pietro, an award-winning five-star luxury boutique hotel located in the heart of Tuscan countryside, surrounded by a 300-acre organic farm, vineyards and wonderful gardens.

The individual is passionate about hospitality with a positive attitude, excellent communication and problem-solving skills.

Main responsibilities:

• Provide reception, cashier and internal reports.
• Contribute to exceptional guests experience from check in to check out, by being a key contact point in the hotel.
• Welcome guests upon their arrival and assign rooms.
• Provide information about the Relais, available rooms, rates and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Register guests collecting necessary information.
• Liaise and collaborate with other departments for a smooth communication flow.

Candidate profile:

• Fluent level of English languages is required. Any additional language spoken is considered as a plus.
• At least two years of experience in a similar role in luxury hotels is an asset.
• Knowledge of hotel management software is compulsory.
• Knowledge of LQA standards is preferred.
• Excellent customer service attitude.
• Outstanding communication and organizational skills.
• Ability to work independently and handle stressful situations.

Details of the offer:

Full time, seasonal contract

We offer a competitive package, food and accommodation included.