Front Office Agent

Hyattregencyrometermini; Roma; In loco; EUR 28.000 - 38.000; Tempo pieno

Descrizione del lavoro

Hyatt Regency Rome Central cerca un Front Office Agent motivato per il suo team pre-apertura. Il candidato avrà la responsabilità di gestire l'accoglienza e i servizi per gli ospiti in un hotel 5 stelle, lavorando in un ambiente stimolante. La posizione richiede almeno 3 anni di esperienza in ruoli simili e una laurea nel settore della gestione alberghiera.

Servizi

Ambiente di lavoro stimolante e collaborativo

Opportunità di crescita professionale e sviluppo

Pacchetto stipendiale competitivo

Sconti su camere disponibili in tutto il mondo

Competenze

• Esperienza di lavoro in hotel simili richiesta.
• Conoscenza operativa delle procedure di front desk e audit notturno.
• Fluente in inglese e italiano, altre lingue sono un plus.

Mansioni

• Gestire il check-in e check-out degli ospiti con professionalità.
• Assicurare un elevato standard di servizio al cliente.
• Anticipare le esigenze degli ospiti e fornire raccomandazioni personalizzate.

Conoscenze

Comunicazione

Problem Solving

Servizio Clienti

Formazione

Laurea in Hotel Management o Amministrazione Aziendale

Strumenti

Opera Cloud

Descrizione del lavoro

Direct message the job poster from Hyatt Regency Rome Central

Director of Human Resources presso Hyatt Regency Rome Central

We are looking for a motivated Front Office Agent to join our pre-opening team.

The role will report to the Front Office Manager.

Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy’s most dazzling leisure rooftop experiences.

The hotel is also featuring a SPA, 5 food & beverages outlets and more than 1000 sqm events venues.

Key responsibilities :

• Welcome and complete the check-in process for all arrival guests in a professional manner, as well as check-out process for departure guests.
• Perform Front Office operations in line with company policies, standards, and procedures, ensuring high levels of service all the times
• Make Guests feel at home away from home
• Staying one step ahead of our Guests’ needs, anticipating requests and offering tailored recommendations
• Communicate all relevant Guests’ activities to appropriate team members
• Ensure all Guest communications and requests are processed correctly and promptly
• Complete the End of Day processes and all relevant day closure accounting checks
• Complete room assignments based on guest profiles (VIPs, repeating guests, World of Hyatt members, special needs, etc.)
• Supporting the Front Office Leaders in Guests or departmental requests, inquiries, complaints, and / or suggestions, as necessary.

Skills and requirements :

• Preferred working experience with similar roles in lifestyles hotels.
• Strong understanding of hotel operations, front desk procedures, and night audit processes.
• Bachelor’s degree / higher education qualification / equivalent in Hotel Management / Business Administration, plus 3 years of Front Office / Guest Service experience
• Excellent communication, problem-solving, and decision-making skills.
• Fluent in English and Italian; additional languages are a plus.
• Familiarity with Opera Cloud is highly desirable.
• Flexibility to work night shifts, weekends, and public holidays.

What we offer :

• A stimulating and collaborative work environment in a 5 stars hotel.
• Opportunities for professional growth and development.
• Competitive salary package.
• Room discounts available worldwide within the Hyatt portfolio.

Join our pre-opening team to build strong memories together!

We’re committed to fostering an inclusive workplace that values diversity and equal opportunity. We welcome applications from all qualified candidates, regardless of gender, race, ethnicity, religion, disability, or sexual orientation

Please submit your CV in response to this job posting, with authorization for the processing of personal data in accordance with Legislative Decree 196 / 2003 and the GDPR (EU) 2016 / 679

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Customer Service

Hospitality

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RECEPTIONIST IN APPRENDISTATO - ROMA GRANAI (RM)

• II BZAR Hotels II Roma

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