Front Office Agent

Hilton Worldwide, Inc.; Roma; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Hilton Worldwide is looking for a Front Office Agent in Rome to manage daily reception operations and deliver exceptional customer service. This role requires strong communication, problem-solving skills, and IT proficiency. Join us in providing outstanding guest experiences at one of the leading global hospitality brands.

Competenze

• Experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Commitment to high-quality customer service.

Mansioni

• Ensure accurate reception operations including check-in/out procedures.
• Respond promptly to guest queries and manage feedback.
• Maximize occupancy through up-selling hotel services.

Conoscenze

Customer Service

Communication

IT Systems Proficiency

Strumenti

OnQ System

Descrizione del lavoro

Job Description - Front Office Agent (HOT0BLMG)

Job Number : HOT0BLMG

A Front Office Agent participates in daily Front Office operations, working with customers and guests to demonstrate skills in hotel management.

What will I be doing?

• Ensure accurate and efficient reception operations, including check-in / out procedures
• Respond promptly to guest queries
• Keep the Front Office Manager and Supervisors informed of guest feedback and departmental updates
• Provide high-level customer service at all times
• Understand hotel room categories, rates, packages, and promotions
• Maximize occupancy through up-selling hotel services and facilities
• Handle foreign currencies, credit cards, and cash according to hotel policies
• Answer switchboard calls as needed
• Manage guest deliveries and messages efficiently
• Follow fire, health, and safety regulations and procedures
• Operate front of house equipment and property management systems appropriately
• Attend required training courses
• Adhere to company brand standards
• Assist other departments and maintain good team relationships

What are we looking for?

• Experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to high-quality customer service
• Ability to work independently and in a team
• Proficiency in IT systems
• Knowledge of OnQ System

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of lodging options from luxury hotels to extended-stay suites. For nearly a century, Hilton has provided exceptional accommodations, service, and value. Our vision is to 'fill the earth with the light and warmth of hospitality,' inspiring us to create remarkable experiences worldwide. Our team members are central to this mission.

Schedule

Full-time

Brand : Hilton Hotels & Resorts

Job Functions :

Guest Services, Operations, and Front Office

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