Front Office Agent

Belmond; Porto Cervo; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury hotel brand in Sardegna is looking for a Front Office Agent to ensure high standards of service and manage guest interactions for the 2025 season. The ideal candidate will have effective communication skills, experience in a luxury environment, and is fluent in English and Italian. This role offers accommodation, meal provisions, and team social events.

Servizi

All meals provided

Uniform dry cleaning

Team social events

Accommodation provided for non-residents

Competenze

• Fluent in English and Italian; third language preferred.
• Professional experience in a similar role within a luxury environment.
• Seasonal Labour contract according to C.C.N.L. Settore Turismo (Confindustria).

Mansioni

• Fulfill Front Office operations according to company policies and standards.
• Responsible for cash accounting (guest bill payments).
• Communicate all relevant guest and group activity to internal parties.
• Anticipate guests’ needs and handle complaints.
• Ensure all guest details are accurately collected.
• Run End of Day process and complete relevant accounting checks.

Conoscenze

Effective communication skills

Drive results

Global perspective

Fluent in English and Italian

Professional experience in a similar role

Descrizione del lavoro

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Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.

The essence of the Belmond brand is built upon its heritage, craftsmanship, and genuine, authentic service.

Romazzino, a Belmond Hotel in stunning Costa Smeralda, is looking for a talented Front Office Agent to join our team for the 2025 season.

The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence, curiosity, and community.

He/she is passionate about service and eager to grow professionally.

He/She works closely with our guests during their stay to discover their preferences and how they want to feel, creating tailored recommendations.

Reports to: Front Office Manager

1. Fulfill Front Office operations according to company policies, standards, and procedures, maintaining high standards at all times;
2. Responsible for cash accounting (guest bill payments);
3. Communicate all relevant guest and group activity to proper internal parties;
4. Anticipate guests’ needs and handle guest complaints;
5. Ensure all relevant communications are processed correctly;
6. Ensure all guest details are accurately collected;
7. Run End of Day process and complete all relevant day closure accounting checks;
8. Run monthly reports.

Requirements

• Effective communication skills;
• Drive results;
• Global perspective;
• Fluent in English and Italian; third language preferred;
• Professional experience in a similar role within a luxury environment;
• Seasonal Labour contract according to C.C.N.L. Settore Turismo (Confindustria);
• All meals provided;
• Uniform dry cleaning;
• Team social events;
• Accommodation provided for non-residents.