Front Office Agent

Hyatt Centric Milan Centrale; Pavia; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading hotel is seeking a Front Office Agent to provide exceptional service to guests at all stages of their stay. This role requires experience in luxury hospitality, excellent communication skills, and a customer-oriented approach. Opportunities for growth and a dynamic work environment offered.

Servizi

Dynamic work environment

Opportunities for continuous employment and growth

Competenze

• Minimum 6 months of experience in a similar role, preferably in luxury hotels.
• Excellent knowledge of English; knowledge of a second language is a plus.

Mansioni

• Provide excellent and consistent service to guests before, during, and after their stay.
• Perform standard Front Office activities such as check-in and check-out.
• Arrange special requests and develop service relationships to meet guest needs.

Conoscenze

Customer-oriented

Problem-solving

Interpersonal skills

Communication skills

Professionalism

Flexibility

Descrizione del lavoro

The Front Office Agent will be responsible for providing excellent and consistent service to guests before arrival, upon arrival, and during their stay, from check-in to check-out, in order to create memorable and personalized experiences for all guests. They must deliver the highest quality of service at all times and anticipate and exceed guest expectations. The role involves working in line with our company philosophy, operational standards, and procedures, contributing to creating a harmonious work atmosphere with a collaborative approach. He / She will assist guests, patrons, tenants, or employees with personal services such as making dinner and tour reservations, offering suggestions for events, arranging transportation, and any related services to meet guest needs.

Operational

At the beginning of each shift, always control the daily agenda & Logbook to check for any last-minute changes and ensure that services are confirmed with restaurants, transportation, etc.

Ensure that any fixed charges related to transportation costs or other payment services are correctly entered in Opera on the guest’s reservation.

Perform standard FO Agent activities such as check-in, check-out, email inbox control, scheduled according to usual Front Office shifts (AM, PM, Night).

Respond to general Front Office responsibilities

Provide information regarding the area, including directions, attractions, shopping, nightlife, or recreational opportunities.

Run errands for guests and deliver various items as needed.

Assist with business services such as shipping packages and printing needs.

Handle mail and luggage storage and delivery.

Acquire daily care items such as toiletries for guests and patrons.

Plan and schedule special events, parties, or meetings.

Fulfilling unusual requests such as arranging adventure experiences (e.g., hot air balloon rides), coordinating special moments, and sourcing hard-to-find items.

Arrange for interpreters or translators when needed.

Develop and maintain service relationships to meet the needs of patrons, customers, guests, or employees.

Perform other related duties as assigned

Serve as the main point of contact for guest needs and requests via email and WhatsApp.

Qualifications

• Minimum 6 months of experience in a similar role, preferably in luxury hotel establishments;
• Customer-oriented with good problem-solving skills;
• Strong interpersonal and effective communication skills;
• Kindness, friendliness, and professionalism;
• Flexibility to work shifts, including weekends;

Excellent knowledge of English; knowledge of a second foreign language is a plus.

What we offer :

• A dynamic environment;
• Opportunities for continuous employment and growth.