Front Office Agent

Leonardo Hotels - NYX Milan; Milano; In loco; EUR 20.000 - 28.000; Tempo pieno

Descrizione del lavoro

Join a leading hotel in Milan as a Front Office Agent. This role involves ensuring excellent guest experiences, managing check-ins and check-outs, and providing vital information about the hotel and city. A degree in Hospitality and relevant experience are required, along with language proficiency in English and Italian.

Servizi

Discounts on accommodation and restaurant services

Training and development programmes

Support in work-life balance

Team events

Employee app 'LEAPP'

Competenze

• At least 1-year experience as Front Office Agent or Receptionist.
• Very good speaking and writing skills in English and Italian.

Mansioni

• Ensure guests feel at home with the best personal service.
• Handle check-in and check-out operations.
• Provide guests with information about the hotel and Milan.

Conoscenze

Customer Service

Teamwork

Flexibility

Responsibility

Stress Resistance

Formazione

Bachelor’s degree in Hotel Management

Tourism Studies

Descrizione del lavoro

ABOUT US

BE YOURSELF – with us, your personality counts! In the Leonardo Family we unite people of different origins and religions, different genders and ages, sexual orientation or possible disabilities. This diversity makes us strong, every day.

Join our team and start your career journey with us as Front Office Agent (d/f/m)!

WHAT WE OFFER
Support in reconciling work and family life
Europe-wide employee app “LEAPP”
Discounts on accommodation and in the restaurants of the Fattal Hotel Group
Training and development programmes at our Leonardo Academy
Team events

YOUR MAIN DUTIES
You make sure the guests feel at home, by providing the best personal service
Handling the check-in and check-out operations
Handling administrative tasks
Providing guests with information they may need about the hotel and city of Milan
Answering phone calls

YOUR PROFILE
BE YOURSELF – Be authentic and yourself
Tourism studies or Bachelor’s degree in Hotel Management
Hospitality is in your veins
At least 1-year experience as Front Office Agent or Receptionist
Sense of responsibility, ability to work in team, resistant to stress
Flexibility in working early, late and night shifts
Very good speaking and writing skills in English and Italian, other languages are a plus

We look forward to receiving your online application as Front Office Agent (d/f/m)!

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