Front Office Agent

Amedia Hotel Milano, Trademark Collection by Wyndham; Milano; In loco; EUR 19.000 - 25.000; Tempo pieno

Descrizione del lavoro

A luxurious hotel in Milan is seeking a Front Office Agent to manage guest services, including check-in/check-out operations and reservations. Candidates should have at least 2 years of experience, excellent English skills, and customer service orientation. The position offers a full-time contract with a salary range of €19,000 - €25,000 per year along with various benefits including corporate discounts and professional development support.

Servizi

Corporate discounts

Company cafeteria

Free parking

Professional development support

Travel bonuses

Competenze

• Minimum 2 years as a front office agent (mandatory)
• Excellent knowledge of English (mandatory)
• Knowledge of a second foreign language is a preferred qualification.

Mansioni

• Managing check-in and check-out operations and cash handling.
• Operating the telephone switchboard.
• Handling reservations via phone, email, or in person.
• Performing administrative and accounting duties related to reception.
• Providing information to guests about local points of interest and attractions.

Conoscenze

Excellent interpersonal skills

Customer service orientation

Problem-solving skills

Flexibility

Knowledge of Opera Cloud

Descrizione del lavoro

Amedia Hotel Milano, Trademark Collection by Wyndham, is seeking a Front Office Agent to expand its team.

Responsibilities include:

• Managing check-in and check-out operations and cash handling;
• Operating the telephone switchboard;
• Handling reservations via phone, email, or in person;
• Performing administrative and accounting duties related to reception;
• Providing information to guests about local points of interest and attractions;
• Excellent knowledge of English;
• Knowledge of a second foreign language is a preferred qualification;
• Flexibility;
• Excellent interpersonal skills and team-oriented attitude;
• Problem-solving skills;
• Customer service orientation;
• Must own a vehicle;
• Knowledge of Opera Cloud is a preferred qualification.

Employment contract: Full-time

Salary: €19,000 - €25,000 per year

Benefits:

• Corporate discounts;
• Company cafeteria;
• Free parking;
• Professional development support;
• Travel bonuses.

Availability: Shifts

Language requirement flexibility: Italian not required

Additional compensation:

• Bonuses;
• Incentive plans;
• Performance bonus;
• Thirteenth and fourteenth salaries.

Experience: Minimum 2 years as a front office agent (mandatory)

Language: English (mandatory)