Front Office Agent

GALDUS; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A luxury hotel group is seeking a Front Desk Agent for their Milano Duomo location. The ideal candidate has a relevant degree, at least 2 years of experience in luxury hotels, and excellent English and Italian skills. Responsibilities include welcoming guests, managing check-ins and check-outs, and providing information about hotel services. The role requires flexibility and strong interpersonal skills.

Competenze

• At least 2 years of experience as Front Office Agent in Five-Star Luxury Hotels.
• Must be able to stand for an eight-hour shift.

Mansioni

• Welcome and register guests in a friendly manner.
• Obtain necessary credit and payment information from guests.
• Provide information about hotel facilities and operating hours.
• Sell rooms in accordance with Front Desk sales strategies.
• Perform check-out and cash handling activities.

Conoscenze

Very good command of English

Very good command of Italian

Knowledge of computer programs for property management

Ability to work a flexible schedule

Strong customer service skills

Formazione

Higher degree in Tourism, Hospitality Management, or Business Administration

Strumenti

Opera Cloud PMS

Descrizione del lavoro

Glamore Group is looking for talented FRONT DESK AGENT for The Glamore Milano Duomo, a Five-Star Hotel in the centre of Milan.

General

The ideal candidate has a higher degree, preferably in Tourism, Hospitality Management or Business Administration. She/he has developed at least 2 years of experience as Front Office Agent in Five-Star Luxury Hotels.

· Very good command of English and Italian (spoken and written)

· General knowledge of hotel departments

· Knowledge of computer programs utilized in property management

· Knowledge of Opera Cloud PMS will be considered a plus

· Able to work a flexible schedule, including weekends and holidays

· Must be able to stand for an eight-hour shift

Job Specific

· Welcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests

· Obtain necessary credit and payment information from guests

· Provide check cashing and foreign currency conversion for hotel guests

· Coordinate with other hotel departments to satisfy guest requests

· Provide detailed information about hotel facilities and operating hours

· Sell rooms in accordance with Front Desk sales strategies

· Receive and transmit guest messages

· Perform check-out and cash handling activities

· Maintains clean and excellent condition of Front Desk area

· Maintains proper stock of all supplies in Front Office

· Executes emergency procedures in accordance with hotel standards

· Attends all appropriate hotel meetings and training sessions

· Is polite, friendly, and helpful to guest, employees and management

· Promotes and applies teamwork skills at all times

· Complies with all hotel standards, policies, and rules

· Complies with safety regulations and procedures

· Remains current on hotel information and changes